Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description Job Description At Thermo Fisher Scientific, you will engage in meaningful work and join a team that values performance, quality, and innovation. As part of a successful and growing global organization, you will be empowered to perform at your best. With revenues exceeding $40 billion and the largest investment in R&D in the industry, we provide our people with the resources and opportunities to make significant contributions to the world. The Job: We are seeking a highly motivated Field Service Engineer (FSE) to join our Unity Lab Services team. In this role, you will deliver a range of on-site service activities-including installation, maintenance, repair, and technical support-for Chromatography and Mass Spectrometry instruments. The position is primarily based in Cambridge and surrounding areas, with occasional travel across the UK and Ireland. You will play a key role in ensuring: Exceptional customer satisfaction High first-time fix rates and reduced mean time to repair Minimal repeat service calls You will also contribute to achieving service performance targets, including bookings, revenue, profitability, and cost control, while adhering to all internal policies and compliance standards. Key Responsibilities: Perform field service activities in accordance with company procedures, customer requirements, and health & safety regulations Provide technical support for Chromatography and Mass Spectrometry instruments (approximately 80% of role focus) Deliver a high standard of customer service, ensuring a positive customer experience and long-term relationships Troubleshoot and escalate technical issues effectively to ensure timely resolution of critical problems Promote Thermo Fisher Scientific's products and services by identifying customer needs and logging sales leads (approx. 5%) Plan and coordinate service activities in collaboration with dispatch, team leaders, and management (approx. 5%) Maintain and manage company assets, including tools, test equipment, IT equipment, and company vehicle (approx. 5%) Complete accurate and timely documentation, including service reports and expense submissions (approx. 5%) Qualifications & Experience: Degree or equivalent experience in Electronics, Engineering, Chemistry, Physics, or a related discipline 1-3 years' experience servicing analytical instrumentation, or equivalent experience as an application specialist or end user Knowledge of Mass Spectrometry, Liquid Chromatography, or Gas Chromatography is advantageous Strong analytical and problem-solving skills Ability to manage multiple priorities in a dynamic environment Excellent communication and interpersonal skills Proficiency in standard IT systems and tools Full UK driving licence Willingness to travel extensively (Monday-Friday) with occasional overnight stays Strong English communication skills, both written and verbal What We Offer: Competitive salary, annual bonus, and company car Comprehensive benefits package (dependent on country of hire) Excellent career development and progression opportunities within a global organization About us: Our mission is to enable our customers to make the world healthier, cleaner, and safer. With over 100,000 colleagues worldwide, we are united by our core values-Integrity, Intensity, Innovation, and Involvement. Together, we accelerate research, solve complex scientific challenges, and support patients in need. Start your story at Thermo Fisher Scientific. Apply today: http://jobs.thermofisher.com Thermo Fisher Scientific is an Equal Opportunity Employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.