Overview
An opportunity has arisen to join our growing team at Royal Primary Care and we are looking for enthusiastic Receptionist/Administrator to work within our busy medical practice within the Chesterfield area.
This is a temporary 12 months secondment cover as follows:
* 1 x 30 hours per week
Main duties of the job: Ensuring reception is manned at all times; Maintaining and monitoring the Practice appointments system; Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional; All reception administration is processed in a timely manner; Processing and distributing incoming (and outgoing) mail; Taking messages and passing on information; Filing and retrieving paperwork; Processing repeat prescriptions in accordance with Practice guidelines; Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures; Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers; Clearing and re-stock consulting rooms as required; Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying, diary management and scanning; Monitoring of stationery and other supplies; Dealing with clinical waste (including removal to designated area); Keeping the reception/office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
Details
Date posted: 10 September 2025
Pay scheme: Other
Salary: Depending on experience £23,875.00 per annum pro rata
Contract: Fixed term
Duration: 12 months
Working pattern: Part-time
Reference number: 166-RPC-7285767
Job locations: RPC West, Ashgate, Chesterfield, S40 4AA
Responsibilities
To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.
Please see the attached job description for a full breakdown of the duties and responsibilities.
Person Specification
Qualifications and training
* Essential: GCSE Maths & English grade C or above or equivalent
* Desirable: NVQ or equivalent in customer care
* Desirable: Formal training in a public facing environment
* Desirable: Knowledge of GP computer systems, SystmOne
Experience
* Essential: Working with the public, preferably in a Reception environment
* Essential: Basic office procedures
* Desirable: Telephone call handling Experience
Skills and Knowledge
* Essential: Good Team working skills
* Essential: Effective time management skills
* Essential: Ability to work independently following verbal or written instructions
* Desirable: Understanding of the issues around Safeguarding
Personal Attributes
* Essential: Adaptable to change
* Essential: Friendly but professional approach
* Essential: Good time management
* Essential: A willingness to strive for excellence
* Desirable: Flexibility to work across sites
* Desirable: Flexibility in working hours
Other
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer: Chesterfield Royal Hospital NHS Foundation Trust
Address: RPC West, Ashgate, Chesterfield, S40 4AA
Employer's website: https://www.chesterfieldroyal.nhs.uk/
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