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Contract Details
* Full Time - Permanent
* Working Hours: 37 hours, Monday to Friday
* Hybrid Working: 2 days in the office, 3 days remote
About the Role
Power NI, part of Energia Group, offers an exciting opportunity for Credit Controllers based in Belfast. This role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions for each individual.
The role includes proactive engagement with domestic customers facing difficulties paying energy bills via inbound and outbound calls. We seek candidates who thrive in fast-paced environments, understand customer perspectives, actively listen, acknowledge concerns, focus on solutions, set boundaries/expectations, and seek support and feedback when needed.
About You
* Experience handling difficult conversations in target-driven environments
* Resilience, empathy, and adaptability
* Excellent written and verbal communication skills
* Strong negotiation skills
* Proficiency in Microsoft Outlook and managing multi-channel communications
What We Offer
* Competitive salary + up to 10% annual bonus
* Annual Cost of Living review
* 23-25 days holiday allowance + 11 statutory days, with options to purchase more
* Career progression and development opportunities, with nearly 100% internal promotions
* Internal learning & development courses, mentoring, external networking, and continuous learning
* Enhanced maternity and paternity pay
* Family-friendly policies
* Health care and sick pay
* Award-winning wellbeing programs and funds
* Wellbeing initiatives like gym memberships, reflexology, sports clubs, social clubs, virtual gym, flu jabs, cycle to work scheme, volunteering days, and more
If you are motivated by energy and want to be part of the energy transition, apply online. We will review all submissions after the vacancy closes and contact candidates for the next steps. Good luck!
Skills
* Credit Control
* Resilience
* Communication (Verbal and Written)
* Negotiation
Benefits
* Performance Bonus
* Pension Fund
* Paid Holidays
* Medical Aid / Healthcare
* Laptop
* Career Development
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