Job Description
This is an exciting opportunity for a CS Team Leader to oversee and manage a customer service team in the manufacturing sector. The role is based in Sheffield and requires a focus on delivering excellent customer service and team management.\n\nClient Details\n\nI am working in partnership with this reputable organisation to recruit for a Team Leader on a permanent basis. This permanent role offers a chance to use your leadership skills to provide coaching, support and ensuring smooth operations throughout the team.\n\nDescription\n\nLead and manage the customer service team to ensure high levels of performance and engagement.\nMonitor and evaluate customer service operations to identify areas for improvement.\nEnsure all customer queries and complaints are resolved promptly and effectively.\nCollaborate with other departments to improve the customer experience.\nPrepare and analyse reports to track team performance and KPIs.\nTrain and develop team members to enhance their skills and knowledge.\nEnsure compliance with company policies and procedures within the team.\nSupport the implementation of new processes and technologies to improve efficiency.Profile\n\nA successful CS Team Leader should have:...