Availability Window
* Sun: 15:00–24:00
* Wed: 05:00–14:00
* Thu: 05:00–14:00
* Fri: 05:00–14:00
* Sat: 15:00–24:00
Salary and hours
Shift Leader rate of pay starts from £14.76 per hour; increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.
It is policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you would like to work fewer hours (to a minimum of 12), we have opportunities available and would love to hear from you.
The availability windows show the periods of time in the week we would like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if the times you are available to work match closely but not exactly to the times we advertise, we would still love to hear from you.
Responsibilities, requirements and benefits are described below.
Customers are at the heart of everything we do.
As a Shift Leader you’ll help oversee store operations from the shop floor, supporting both customers and colleagues to keep things running smoothly. You’ll face a variety of challenges and aim to improve service for customers, colleagues and communities every day.
As a Shift Leader you’ll:
* Work in a fast-paced retail environment with variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and ensuring they leave with what they came for
* Look for ways to improve service, including coaching colleagues and giving feedback
* Guide and support colleagues in-store, ensuring a safe place to work and shop
* Understand store performance and assist managers in taking actions to improve operations
* Lead by example and set a high standard for your team
Please note that you need to be 18 or over to apply for this role.
Additional responsibilities include:
* Coordinating the store team to deliver an easy, fuss-free shopping experience
* Supporting colleagues to deliver daily priorities and take regular breaks
* Opening and closing the store and duty cover, ensuring safety in decisions
* Being the go-to person for day-to-day queries in the absence of a manager
* Keeping the store clean, tidy, and well-presented
* Supporting managers with seasonal, community and charity events
* Contributing to a positive, inclusive team atmosphere
* Providing great customer service by listening to customers and putting them first
* Keeping the team informed of communications, changes or updates
* Staying knowledgeable about store performance and seeking improvements in operations
* Coordinating store improvements and removing obstacles to service
* Following health and safety routines and ensuring colleagues do the same
* Recognising and celebrating colleagues who provide great service
To be a great role model, always provide thoughtful customer service, build strong relationships with colleagues, communicate clearly, lead in the absence of the manager, adapt to change, motivate the team, and stay curious about ways to serve customers and communities better.
Our vision at Tesco is to become every customer’s favourite way to shop, and our core purpose is to serve customers, communities and the planet a little better every day. We are committed to diversity, equity and inclusion, and to providing an accessible recruitment process.
Please note:
* Tesco recruits only individuals who have passed the school leaver age. The school leaver age varies by country.
* We may close roles earlier than the advertised end date to manage applicant volumes.
* We can provide feedback to candidates who attend interviews.
* For more information about us, visit www.tescoplc.com
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