Helpdesk Administrator - Permanent - Haydock - £25k Due to continued expansion, our client is looking to extend the administration function within their Helpdesk team. This is an exciting time to join a very established organisation who are going through a period of growth due to winning new contracts. Working a modern, open plan office with a friendly and collaborative team environment, you will be providing administrative support to a busy team of Schedulers. Duties include: Assisting the Schedulers to keep on top of a busy workload Responding to a busy email inbox, forwarding them to the relevant departments or contacts Handling incoming calls from customers, engineers and internal departments Dealing with general queries or escalating them to the relevant team Sending out service reports to customers Inputting high volumes of data and uploading information onto a variety of portals/Excel spreadsheets Updating customer contact information on the database Providing all round administration support to the team Working hours: Monday to Friday 37.5 hours a week The ideal candidate will have previous administration experience and be quick to learn new systems. Strong communication skills and a hands on approach/can do attitude are essential to support the team, whilst also delivering a high level of customer service to clients. Company Benefits: 25 days holiday Bank Holidays, free parking, pension scheme, hybrid working pattern in future For further information about this role, please call Leanne at Forrest Recruitment for a confidential discussion 01942 825285. Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.