Job Title: Training Engagement Officer
Location: Middlesbrough College Main Campus, TS2 1AD
Department: Adult & Community Learning (Maternity Cover)
Reporting to: Learner Recruitment Manager
Salary: £25,276 - £27,604 per annum actual salary
Annual Leave: 30 days per annum plus bank holidays
Contractual hours: 37 hours per week, 52 weeks
Basis: Fixed Term Maternity cover until October
Pension: NEST Pension
The Role
We are looking for a motivated and people focused Training and Engagement Officer to support adult learners and promote our training provision. You will work closely with candidates, the DWP, and community partners to promote courses, manage referrals, and support learners through enrolment. The role includes outreach, delivering Information, Advice and Guidance sessions, and ensuring strong learner engagement.
Although this role is offered on a fixed-term basis, it provides an excellent opportunity to gain valuable experience within the College. We are committed to developing our staff, and once established, there may be opportunities to apply for other roles and progress within the organisation.
Key Responsibilities
* Engage with candidates on a face to face basis, providing support and guidance throughout their learner journey.
* Enrol candidates onto appropriate courses, ensuring all processes are completed accurately and efficiently.
* Liaise effectively with the Department for Work and Pensions (DWP) and candidates to support referrals and programme engagement.
* Attend outreach activities and actively promote Adult & Community Learning courses to attract new learners.
* Demonstrate strong customer service and people skills when supporting learners, partners, and stakeholders.
Qualifications
* Grade C or above in Maths and English (or equivalent).
* Information, Advice and Guidance (IAG) qualification (Level 2 or above) (Desirable).
* A commitment to undertake any mandatory training relevant to the role.
* Full UK Driving Licence.
Experience
* Strong customer service & people skills (Essential).
* Experience working in a learner-facing role within education, training, employability, or stakeholder engagement (Essential).
* Proven track record of building and maintaining relationships with external partners such as Job Centre Plus, DWP, and community groups (Essential).
* Experience in monitoring and reporting on learner engagement and attendance (Desirable).
Knowledge & Skills
* Strong understanding of adult education, and skills funding streams (e.g., Adult Skills Funding, NEET, Distance Learning).
* Excellent interpersonal and communication skills, with the ability to engage and motivate diverse groups of learners and stakeholders.
* Proficient in using CRM systems and Microsoft Office applications (Word, Excel, Outlook, Teams).
* Knowledge of safeguarding, equality and diversity, and data protection principles.
Why Join Us?
* Substantial annual leave entitlement plus holiday purchase scheme.
* Health & wellbeing: free gym membership, 24/7 counselling for you and your family.
* Family-friendly policies: flexible hours and a supportive work environment.
* Employee Assistance Programme (EAP): confidential support including counselling, legal and financial advice.
* Professional development: extensive training, mentoring, and career progression opportunities.
* Funded CPD opportunities, regular staff development training, and paid volunteering days.
* Access to discounted hair and beauty treatments at our onsite salon.
* College benefit scheme: College Extras.
* Up to 15% cashback at top retailers & restaurants.
* Discounted gift cards for big brands.
* Home & tech upgrades via salary sacrifice.
* Cycle to Work scheme.
* Discounted onsite car parking.
For further details and to discuss the role in more detail, please contact Nicole James, Learner Recruitment Manager at nicole.james@northernskills.co.uk.
Safeguarding Our Students
Middlesbrough College is committed to safeguarding and promoting the welfare of all students. All staff are expected to share this commitment. If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All roles within the College carry safeguarding responsibilities, including promoting student welfare, reporting any concerns to the Designated Safeguarding Lead (DSL), and modelling safe and appropriate conduct in line with College policies.
All posts at Middlesbrough College involve regulated activity and are therefore exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.
Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
Right to work
Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.
Equality & Diversity
Middlesbrough College is an equal opportunities employer, committed to creating an inclusive workplace where everyone is valued. We welcome applications from all backgrounds and make recruitment decisions based on skills and experience. As a Disability Confident employer, we actively support applicants with disabilities.
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