Salary: £35,000 - 40,000 per year Requirements: Proven experience in an IT Support Technician, IT Support Analyst, or similar role Strong knowledge of Windows environments and Microsoft 365 Experience supporting desktops, laptops, printers, and networked devices Understanding of client/server networking, VPNs, WANs Experience in a manufacturing or food production environment (desirable) ERP system user administration experience (desirable) Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Responsibilities: Provide on-site IT support for desktops, laptops, mobile devices/scanners, and printers Troubleshoot hardware, software, connectivity, VPN, WAN, and user access issues Support Microsoft 365 and end-user applications including ERP Act as first responder for IT incidents and system outages Support manufacturing/shop-floor IT systems Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues Maintain accurate documentation and ticket updates Assist with ERP user setup, support, and documentation Technologies: ERP Hardware Support JavaScript Microsoft 365 Mobile SQL VPN Windows Office 365 More: We are a rapidly growing manufacturer based in Bristol seeking an IT Support Analyst to join our team in a newly created position. This hands-on, site-based role offers real autonomy and long-term technical development. It is ideal for someone who enjoys working in a fast-paced, IT-dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems. We provide genuine career progression opportunities. last updated 12 week of 2026