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Overview
Location: Cheltenham, Gloucester
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 24-Oct-2025
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
You must live in one of the following postcodes: GL1, GL2, GL3, GL4, GL5, GL6, GL10, GL11, GL13, GL17, GL18, GL19, GL20, GL50, GL51, GL52, GL53, GL54, WR11
What you’ll do
* Install and maintain broadband, TV, and phone services to customers\' homes.
* Quickly resolve technical issues, ensuring customers stay connected to what matters most.
* Provide exceptional service that leaves every customer satisfied and smiling.
* Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer: https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must‑haves
* A UK manual driving licence.
* Confidence working at heights and outdoors in all weather conditions.
* To live in one of the specified postcodes above.
The other stuff we are looking for
Skills
* A problem-solving mindset and a passion for helping customers.
* A methodical, organised approach to work.
* The ability to be composed and adapt to any situation.
What’s in it for you
* A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
* Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
* Market-leading maternity, paternity, neonatal, and carers leave policies.
* 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
* A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
* Up to 10% employer pension contributions and life insurance.
Next steps
* Complete our quick online application and video assessment.
* If successful, chat with one of our friendly recruiters to learn more.
* Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Telecommunications
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