Housing Options Officer Chagossian Response TeamTemp, (3-6 Month Contract)Full Time - 37 Hours per WeekHybrid and Office Based - Office twice a weekAn exciting opportunity awaits for an experienced Housing Options Officer to join the Chagossian Response Team on a short-term contract basis. We are seeking individuals passionate about delivering quality customer-centered services in response to an emerging area of demand. You'll be required to deal with large case loads (+50), ideally you'll be able to use Civica (Abitras/ H clic). French speaking or French Creole speaking would be ideal. Key Responsibilities:
* Delivering end-to-end housing options services, including processing homeless applications, providing advice, handling temporary accommodation placements, and discharging housing duty.
* Providing comprehensive housing advice to prevent homelessness, enabling informed decisions and maximising housing utilisation across all tenures.
* Implementing all aspects of statutory homelessness duties in accordance with relevant legislation and statutory duties.
* Attendance at community drop-in events is a requirement of the role.
Requirements:
1. At least 5 years' experience in a busy local authority housing options field.
2. Excellent interviewing, negotiation, and written communication skills.
3. Ability to manage a caseload, meet deadlines, and work proactively to prevent homel...