Overview
Community Care Supervisor - Beehive Care & Training Group Ltd. (East Devon, with travel required across Mid Devon & West Somerset)
Join our leadership team to support and guide our community care staff, ensuring safe, high-quality, and personalised services. If you are calm, organised, and passionate about creating a positive environment where colleagues and clients can thrive, we encourage you to become part of our caring community.
Responsibilities
* People leadership & team development – onboard, coach and supervise carers; complete spot checks and competency sign-offs; foster an inclusive, supportive team culture; communicate effectively with senior management and stakeholders.
* Care delivery, planning & digital oversight – Participate in direct care delivery including rural areas. Complete initial assessments; create/update person-centred care plans, assessments and reviews in PASS; monitor PASS dashboards and respond to alerts; collaborate with health professionals and keep clear records.
* Compliance & safeguarding – uphold CQC and company standards; escalate safeguarding concerns immediately; run audits/reviews and use findings to drive improvement; maintain transparent documentation.
* Customer engagement – respond quickly to new enquiries; communicate clearly and empathetically; manage complaints professionally; keep accurate notes in PASS and liaise via phone and email.
* Communication & collaboration – adapt communication for different audiences; provide timely updates on rotas, care plans and service changes; document key communications to support continuity of care; represent the organisation positively.
* Operational support, rota & on-call – plan/manage team rotas; provide cover where needed; join the on-call rota (usually one week every 4 weeks paired with your working weekend) with clear handovers; manage same-day changes calmly and safely.
* Experience in domiciliary or community care settings.
* Proven leadership and people management skills including coaching and supervisions.
* Competent with meaningful person-centred planning, assessments and reviews.
* Strong knowledge of CQC standards, safeguarding, and audit processes.
* Clear communication with customers, families, colleagues, and external professionals.
* Strong organisational and digital skills.
* Inclusive and respectful attitude towards diversity.
* Flexibility to work early/late shifts and alternate weekends.
* Participation in on-call duties about once per month.
* Confidence with digital care systems and accurate record-keeping.
* Commitment to training including obtaining at least Level 3 in Adult Social Care if not already held.
* Resilience and adaptability in fast-paced environments.
* Full UK driving license and access to a vehicle during working hours.
Desirable Skills & Qualities
* Health & Social Care qualifications (Level 3 or above).
* Prior experience using PASS or similar digital platforms.
* Training and coaching experience.
* Quality assurance and audit experience with measurable outcomes.
Disability Confident
About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
Hours & Benefits
37.5 hours per week, worked on a 2-week rolling rota. This includes: One week of early shifts (7am-3pm); One week of late shifts (2pm-10pm); Alternate Tuesdays and Thursdays, depending on the rota; Alternate weekends. You will receive 28 days\' holiday.
Other requirements
* Must reside locally to cover emergencies and support other teams as needed.
Safeguarding & Checks
All roles are subject to Right to Work verification, enhanced DBS checks and satisfactory references. We are committed to safe recruitment and protecting the wellbeing of customers and staff.
Inclusion
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