Tenancy Enforcement Officer / ASB Officer
Surrey - Hybrid Working once a fortnight in the office and the rest home working and covering the patch in the Reigate and Banstead area
£28 PAYE or £36 umbrella6 month initial contract with the option to go permanent
As the successful candidate you will effectively manage a case load of anti-social behaviour (ASB), neighbour dispute, and hoarding issues, taking a robust approach to tenancy breaches and initiating legal action as needed, but working with customers and other agencies to proactively prevent issues and mitigate the community impact pf disputes, demonstrating empathy and providing support and signposting as appropriate. You will also:
Deliver case outcomes by managing ASB and tenancy breach cases to agreed targets, deadlines, and quality standards.
Resolve breaches effectively, recommending proportionate enforcement actions (including injunctions, possession, or eviction) that protect communities and sustain tenancies where possible.
Improve customer confidence by supporting victims and witnesses, securing clear statements, arranging referrals to specialist agencies, and ensuring their safety and wellbeing.
Strengthen community safety by working with Estate Teams, Police, and other partners to deliver joint interventions, patrols, and preventative initiatives.
To be considered for the role you will need:
Proven experience in managing ASB cases, tenancy breaches, and enforcement actions within a social housing context.
Working knowledge of civil proceedings, including preparing statements for use in these proceedings
Ability to draft clearly written accurate and concise reports, statements and other written presentations.
A full, clean driving licence
Please click 'apply now' or call me for more information
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