Summary This is a fantastic opportunity for anyone wanting a customer service career in the motor industry. We have a fantastic success rate regarding our apprentices now in a Career for Life with Stoneacre, some even in senior positions. We have our own training academy with lead occupational tutors to teach you the knowledge and skills to succeed. Wage £15,704 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Monday to Friday, may include Saturdays. Hours dependent on individual dealership. A typical day is 8.30am – 5.30pm. 40 hours a week Start date Friday 1 August 2025 Duration 1 year Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Responsibilities include but are not limited to: Advise customers about necessary Service / Parts for routine maintenance / repairs Answer telephone queries and respond to customers’ needs Collect data from customers to facilitate and qualify the customer service or repair requirements Prepare repair order documents including pricing up parts required Deal with queries and complaints in a professional manner Demonstrate consistent good customer service Where you'll work Octagon House Bittern Cl The Silverlink Wallsend NE28 9ND Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. College or training organisation DECIDEBLOOM LIMITED Your training course Customer service practitioner (level 2) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions. Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand. Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines. Demonstrate patience and calmness. Show you understand the customer’s point of view. Use appropriate sign-posting or resolution to meet your customers needs and manage expectations. Maintain informative communication during service recovery. Your training plan An apprenticeship includes regular training with our training organisation. At least 20% of your working hours will be spent training or studying. Requirements Desirable qualifications GCSE in: English Mathematics (grade 4) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience About this company Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities. http://www.stoneacre.co.uk (opens in new tab) After this apprenticeship This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create Careers for Life Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre Careers for Life programme Ask a question The contact for this apprenticeship is: Stoneacre Motor Group Rachel Harrison Rachel.harrison@stoneacreacademy.co.uk 01405744201 The reference code for this apprenticeship is VAC1000315662.