Better places, thriving communities. Workplace Assistant– Newcastle Reports to: Workplace Coordinator Scope The Workplace Assistant as part of the operational management team here at EY. They are responsible for managing facilities management within their designated space. Purpose Act as secondary contact for all Workplace Services, local office operations and Direct Managed Services at local office level with staff. Develop knowledge to act as a signpost for internal client queries Build relationships with the client and help them to develop and grow as a company Key Responsibilities Office requirements First point of contact for all workplace services and office operations Daily completion of set to go/Attention to Detail each day for all areas Reporting and monitoring office issues, maintenance requirements and meeting agreed SLAs by notifying managed services & reporting via the app Completion of office weekly status reporting Poster and communications management Replenishing stationery/paper supplies by placing orders with vendors Onsite personal storage, team storage and key management Monitoring cleaning and reporting issues to managed services Ensure clear desk policy is upheld and adhered Meeting room management Meeting room management working closely with other service lines to ensure all meeting rooms are set up correctly, clean, equipment is in working order and fabrics are up to the standard Health and safety responsibilities Completing inductions for new joiners Supporting leavers process First aid support Fire marshal duties Follow process for Health & Safety reporting incidents or accidents Ensure all fire routes are clear by completing multiple floor walks during the day and reporting any defects to remain compliant Provide updates for the Business Continuity Plan DSE assessor Manage health & safety noticeboards IT requirements Replenishing printer paper each morning and throughout the day Reporting issues to IT helpdesk Security To report incidents as appropriate per agreed process To advise individuals to secure attractive items including laptops in accordance with EY's policies. Environmental Support and assist with the roll-out of environmental initiatives Promote best practice across the office for waste and energy management Support environmental policy to improve overall performance and help with achieving environmental objectives and targets Service Delivery To plan, allocate and monitor own work and ensure targets are met and work is carried out to meet and exceed agreed standards, creating necessary conditions for maximum To drive an exceptional service experience which provides a seamless interface for the service users whilst driving continuous improvement, sharing best practices and connecting the community. To create and maintain a healthy, safe, and secure environment and ensure compliance with all health and safety To ensure the local teams adequately support client requirements such as business continuity planning, information security, internal/external certification audits, financial, security and HSEQ data. To ensure the effective implementation of all HSEQ and other policies and processes. Main point of contact for EY employees. Client To deal with all client issues that are escalated from the local teams & client representatives. To encourage, collate, action & improve all user feedback. To develop a good working relationship with end users. To demonstrate and drive pride and professionalism in all aspects of customer service, providing flexible and responsive assistance to clients and colleagues putting the customer / client first and foremost. Experience and Attributes Open, approachable, helpful and positive Highly organised Strong customer focus and influencing skills Self - starter Minimum five years' experience ideally in the workplace office environment/ Facilities Management industry. National level qualification in facilities management, management or customer services is preferred. Educated to GCSE standard with at least five Grade C passes or above OR an NVQ qualification in business administration, customer service, ICT or equivalent. An aptitude for new and imaginative approaches to work related issues, identifying fresh approaches and a willingness to question traditional assumptions. A strong team player with excellent interpersonal and communication skills. Ability to communicate and interact with client and team members at all levels. Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Romeo Marufu at romeo.marufu@mitie.com. Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger. Apply Now Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?