Salary: £26,359
Case Administrator
Mitie Care & Custody (C&C) is driven by a bold vision: to establish HMP Millsike as a place of restoration and rehabilitation, where prisoners can unlock their full potential and make meaningful, positive changes in their lives. We are excited by the opportunity Millsike presents: a blank canvas on which we can paint a bright future for our prisoners. Our mission is clear: to create an environment that empowers, inspires, and supports individuals to re-enter society with hope, purpose, and a life plan.
Job Objectives And Responsibilities
This role is based within the Offender Management Unit (OMU) at HMP Millsike. The OMU is responsible for all aspects of a prisoner's ‘case’, dealing with issues such as risk management, parole applications and sentence planning.
As a case administrator you will be contributing directly to the primary function of HMP Millsike – the rehabilitation of its prisoners. You will provide administrative support within the OMU, working alongside probation and prison colleagues, and liaise with external agencies such as local courts, police and probation.
The role is primarily administrative, based within the OMU Hub, with occasional contact with prisoners and officers regarding paperwork. You will undertake transactional and administrative activities related to Offender Management, including OASys, arranging RoTL, handling bail and BASS applications, managing MAPPA, recategorisation, sentence calculations, recall paperwork and documentation for transfer and release, organizing resettlement boards and processing parole applications.
Maintaining accurate records and data in accordance with established standards and policies is essential. All functions must align with the Offender Management in Custody Model and relevant policy frameworks.
Person Specification
The ideal candidate possesses intermediate IT skills, including proficiency in Microsoft Excel, Word and Outlook, and experience updating central data systems. Excellent written communication that meets customer expectations is required.
Key skills include strong verbal and written communication, a positive problem‑solving approach, and excellent organisational skills. The candidate should work efficiently at a fast pace, be willing to engage in continuous learning and complete necessary training, adapt to change, and work effectively as part of a team.
Mitie Care & Custody welcomes applications from a wide range of backgrounds, including veterans and individuals with experience in social care or a learning environment.
Benefits
We provide a virtual GP, financial wellbeing assistance through our Salary Finance scheme, flexible lifestyle benefits via Choices, the MiDeals platform, a cycle‑to‑work scheme, life cover up to four times salary, enhanced pension contributions, a save‑as‑you‑earn scheme and a Mitie Matching Share Plan.
Employees receive Mitie Stars recognition, monthly cash prizes and a chance to win £10,000 at year‑end. We offer diverse training and development opportunities.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during recruitment, please let us know by emailing Shradha Singh at shradha.singh@mitie.com.
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Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients ranging from banking to government sites, hospitals and schools.
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