Quality Systems Assistant / Office Admin
Location: Galashiels, United Kingdom
Job Category: Other
Contract type: Permanent, Full time
Work Model: Hybrid (mainly work from home, 1 day in office per week)
Posted: 25.08.2025
Expiry Date: 09.10.2025
About Foundever
Foundever is a global leader in the customer experience (CX) industry, with associates across the globe. We support operational needs for leading brands with innovative CX solutions, technology, and expertise to deliver seamless customer experiences.
Job Description
This role involves providing administrative support related to Quality Systems and Environmental Management, ensuring compliance with various ISO standards and other accreditations. Additionally, the role includes office administration duties to support the @HOME team and company events.
Main Responsibilities
* Support the Quality Systems & Environmental Manager with site management systems, ISO standards, and other accreditations.
* Update databases, generate reports, and monitor actions to ensure timely completion.
* Manage databases related to client complaints, procedures, audits, training, and assets.
* Amend procedures and forms, monitor training sign-offs, and conduct safety checks.
* Produce notices, posters, and newsletters related to H&S and company information.
* Assist with environmental initiatives and client-specific quality requirements.
Office Admin Duties
* Provide support to the @HOME team, manage company assets, and handle general administration tasks.
* Assist in planning site events and participate in Foundever programs.
Key Skills
* Attention to detail, organization, and time management skills.
* Excellent communication and customer service skills.
* Ability to work independently and from home if desired.
* High accuracy in data handling and keyboard skills.
* Proficiency in Outlook, Word, Excel; knowledge of PowerPoint, Publisher, Visio, Acrobat is advantageous.
* Basic knowledge of inventory and CRM systems (training provided).
Compliance
Employees must adhere to safety, security, privacy, and ethics policies to ensure a secure and compliant working environment.
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