Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? L&D Senior Manager - Customer Service & Supply Chain Location - Homebased Contract type - Permanent Purpose The Senior Manager, L&D Operations, is responsible for leading the GB BU learning function for CS&SC. The role will partner with the GB business to support functional capability development and growth. Accountable for identifying learning needs, delivering solutions, and leading a team of L&D specialists in the Country. Accountabilities Partner with the BU CSSC Leadership team and P&C colleagues to understand the learning needs for the business. Create and deliver the BU’s CSSC L&D plan. Signpost outside of functional priorities. Support the creation and deployment of The Way We Serve programs in the identified priority pillars Ensure robust processes are in place and followed to deliver CAPEX, Technical and QESH, regulatory and compliance training needs. That training is delivered on time, effectively and consistently with an ROI for all technical training. Deploy a robust LNA process, incorporating 70/20/10. Ensure this is regularly reviewed with Site management teams and P&C BPs for alignment to business priorities. Leverage analytics to effectively gain insights into L&D. Establish and monitor KPIs. Analyse training effectiveness making the necessary adjustments to ensure we create a culture of continuous learning and value add within the business. Ensure consistent frameworks, matrix's, are in place and regularly reviewed Manage the Country budget. Including creation, forecasting, tracking and allocation aligned with BU’s needs Oversee the Identification of cost-effective training solutions and vendors Partner with L&D Services to deliver a positive L&D experience, ensuring training management is proactively planned and delivered against Works with P&C BP to deliver key messages on leadership and management training and talent initiatives Conduct regular reviews/audits to monitor & control learning best practice & alignment of standardisation processes Develop, coach, lead and manage a high performing L&D team (Through regular 121's using the business tools available) About the individual You will have a strong operational understanding of Supply Chain Operations and Beverage manufacturing. Experience in managing a team Be adaptable, conscientious and flexible in their approach and mindset. Success metrics Team engagement - engagement survey score 70 Country compliance against legislative/KORE training 100% Delivery against projected budget Delivery of training hours against plan from LNA, all training recorded in Academy Performance metrics Aligns own activities with the L&D goals and strategies Acts resourcefully to ensure that work is completed within specified time and quality parameters Accurately identifies internal customer requirements with curiosity and challenge Seeks feedback from internal customers to identify improvement opportunities across L&D Sets high standards of performance for self and others Works consistently and accurately even at routine tasks until they are completed Proactively shares information Listens carefully and attentively to others’ opinions and ideas Provides honest, helpful feedback to others on their performance Provides useful real-time coaching to others Cultivates networks with people across a variety of functions and locations within CCEP Looks for ways to collaborate with others. Welcomes and acknowledges the ideas and input of others Shows consistency between words and actions Leads by example We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth. To find out more about what it’s like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that’s true for you – please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.