Description
We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.
We are excited to be hiring a new Early Help Hub Advisor to join our Early Help Hub team within the Children's Single Point of Access (CSPA) Team. We are dedicated to the recruitment and development of employees who are passionate about supporting and safeguarding vulnerable children and families.
We support hybrid working with the right balance. We come together in person for 1 day per week at Victoria Gate in Central Woking on average and support working from home the rest of the time.
Our Offer to You
1. 26 days' holiday, rising to 28 days after 2 years' service and 30 days after 5 years' service
2. Option to buy up to 10 days of additional annual leave
3. Up to 5 days of carer's leave per year
4. Paternity, adoption and dependents leave
5. A generous local government salary related pension
6. Opportunity to undertake higher education apprentice courses linked with the University of Chichester
7. An Employee Assistance Programme (EAP) to support health and wellbeing
8. Learning and development hub where you can access a wealth of resources
9. Wellbeing and lifestyle discounts including gym, travel, and shopping
10. A chance to make a real difference to the lives of our residents
About the Role
The CSPA is an exceptionally busy service providing a critical response to the County's children and families who need help, protection and support. The Early Help Hub has the objective of directing children and families to early and preventative support services whenever safe and possible to do so. Our team consist of Early Help Advisors who bring a diverse range of experience across the span of children and family services.
You will work as part of a well-supported team consisting of a social work qualified team manager and advanced practitioner alongside advisors and senior advisors. You will be provided with regular guidance and support inclusive of regular case review and reflection, supervision, and support from colleagues who have a diverse range of experience and specialisms.
The role primarily consists of screening contacts within the CSPA which includes:
11. Speaking with parents/carers and children whenever possible
12. Undertaking checks with agencies when proportionate to do so
13. Signposting and referring families to support, providing advice and undertaking safety planning when required
14. Regular threshold review of families with management, inclusive of escalating safeguarding concerns when required
15. To ensure families have the most timely response, we strive to make sure each family has an outcome within 24-48 hours
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our :
16. A level 3 qualification in a related area such as Education, Social Care etc. and/or substantial experience of directly working with children and families in a safeguarding and supporting capacity.
17. Training and experience in responding to safeguarding concerns for children and families.
18. A good understanding of the functioning and purpose of CSPA
19. Ability to work collaboratively within the team, and communicate clearly in a respective and professional manner with children, families, colleagues and other agencies such as health and education.
20. Organisational ability to manage and prioritise your workload in line with service needs and needs of families.
21. A curious and reflective approach as to the needs of children and families inclusive of families with complex needs, safeguarding concerns and ability to analyse information to make threshold recommendations
To apply, we request that you submit a CV and you will be asked the following 4 questions:
22. Please describe your relevant qualifications (e.g., Level 3 in Education, Social Care, or a related field) and/or your experience of directly supporting children and families. Include examples of how you have responded to safeguarding concerns in your previous roles.
23. What is your understanding of the role and purpose of the Children's Single Point of Access (CSPA), and how does this relate to the principles of Early Help?
24. Describe a situation where you worked collaboratively with colleagues or external partners (e.g., health, education, social care) to support a child or family. How did you ensure clear, professional and respectful communication throughout?
25. Tell us about a time when you needed to gather, analyse and reflect on information to make a recommendation about a child or family's needs or level of risk. How did you remain curious, manage competing priorities, and ensure your decision‑making was well‑informed?
An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.
Before submitting your application, we recommend you read the job description and our to get an insight into working at Surrey.
Contact Us
The job advert closes Sunday 15th March 2026 with interviews planned to follow.
We look forward to receiving your application,