Overview
Retail Store Manager at The Works Stores Ltd. This role leads the shop floor, drives commercial success, and creates memorable customer moments.
Responsibilities
Your Mission
* Delight and inspire every customer by leading a team that offers an exceptional retail experience.
* Create a store experience that is fun, friendly, accessible, and inclusive.
* Collaborate with fellow Retail Store Managers, Area and Regional teams to share best practices and encourage continuous growth.
* Drive retail commerciality, achieving fantastic sales and high performance across all KPIs.
* Maintain excellent standards and impeccable merchandising, ensuring everything is picture‑perfect.
* Create a welcoming front‑line environment that always opens its arms to customers.
* Transform the store space with seasonal trends and promotional change.
* Master merchandising, placing high SKU count products effectively.
Qualifications
* Genuine and Authentic: Positive, creative, and passionate about our brand.
* Resilient Champion: Handles fast‑paced retail environment and multitasks.
* Stock Management Guru: Sorts, prices, and merchandises deliveries like a pro.
Leadership Skills
* Inspire and motivate the team with our employer brand, values, and purpose.
* Lead the team to reach potential and steer the store to record performance.
* Collaborate with support departments and peers.
* Speak up to improve and build a constructive feedback culture.
* Support team well‑being and career aspirations with everyday conversations.
Perks
* 25% Colleague Discount and Double Discount days.
* MyWorks – exclusive online discounts across retailers.
* Family Friendly Leave and enhanced maternity, paternity, adoption pay.
* Holiday – 33 days, including bank holidays.
* Wagestream – claim early access to 50% of wages.
* Can‑Do Academy – growth training and development access.
* Share Scheme – own a piece of The Works.
* 24/7 support and healthcare cash plan.
* Cycle to Work, charity giving and optional pension.
Our Purpose
To inspire reading, learning, creativity and play – making lives more fulfilled.
Our Values
We are Crafty 🎨 | We are Caring 💛 | We are Can‑do 🚀
Diversity, Inclusion and Reasonable Adjustments
We are proud to have an inclusive culture where everyone truly feels able to be themselves. Roles are open to all, including under‑represented groups. We support flexible working hours and reasonable adjustments for interviews.
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