Join a leading independent automotive and services provider as an End User Support Technician (Technician 3)!Job Overview:This role involves providing end-to-end IT support, including hardware troubleshooting, device builds, and software support. It also includes delivering user assistance through a Tech Bar and managing 2nd line support tickets to ensure smooth day-to-day operations.Location: Derby DE24 9GJDaily Rate: An hourly rate, in-scope IR35, of £ (PAYE) OR £ (via a Hays Approved Umbrellapany).Start Date: 22 Jun 2026 – 18 Jun 2027 Shift Pattern: Mon - Fri 09:00 - 17:30Key Responsibilities
1. Hardware Support & Break/Fix: Perform troubleshooting, diagnostics, and repair of laptops, desktops, and related hardwareponents.
2. Device Builds: Build, configure, and deploy laptops and desktops according to corporate standards.
3. Tech Bar Support (3 Days per Week on a Rota): Provide face-to-face technical assistance to end users, offering quick resolutions and guidance.
4. Software BAU & 2nd Line Support: Work on day-to-day operational tasks, including managing and resolving 2nd line support tickets and providing remote desktop assistance.
Key Requirements Must Have SC ClearanceAdditional InformationInterview Process: MS Teams/F2FHow to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4804466 - Anurag Gupta