Our client is seeking a Grounds Maintenance Manager to work full-time managing a portfolio of customers. This is an excellent opportunity within a progressive company where there is brilliant scope to keep developing whilst working as part of a friendly and fun team-environment.
Benefits Include:
* Annual Bonus.
* Car Allowance of £3,300.
* Complimentary birthday off each year.
* Additional complimentary festive leave.
* 3 -hour back- vouchers per year.
* All expenses paid Summer & Christmas nights out.
* Early finish on a Friday.
* Group Life Insurance.
* Monthly fully paid staff lunch.
* Kitchen stocked with essentials.
* Group challenges with prizes up for grabs.
Responsibilities Include:
* Oversee a substantial portfolio of ground-only developments.
* Supervise and monitor both reactive and proactive repair activities.
* Coordinate and manage tender processes for grounds maintenance contracts.
* Conduct routine property visits.
* Oversee the implementation of customer excellence.
* Cultivate and manage relationships with customers and contractors.
* Coordinate the creation and distribution of routine customer communications.
* Facilitate regular owners’ meetings, both individually and in group settings.
* Organise and oversee evening AGMs for portfolio sites.
* Customer satisfaction (measured by complaints percentage and survey/interview results).
* Customer response times (percentage of deliveries meeting target times).
Skills/Requirements:
* Clean UK driving licence.
* Prior experience in a customer service-oriented position.
* Effective communication skills.
* Ability to collaborate effectively within a team.
* Proficiency in using Office 365.
* Capability to meet performance targets.
* Adaptability under pressure.
* Familiarity with CRM systems (preferred, but not mandatory).
#J-18808-Ljbffr