Take the lead in a high-profile diagnostics role, managing one of Europe's largest healthcare contracts and shaping strategic partnerships across Scotland and the North UK. This is a rare opportunity to join a global leader in laboratory innovation, offering cutting-edge solutions, career growth, and a competitive package in a relationship-driven environment.
Client Details
Our client is a world-renowned healthcare company specialising in diagnostics. Their Laboratory division delivers innovative instruments, tests, and integrated solutions to hospitals and laboratories, helping improve diagnostic efficiency, accuracy, and patient care. With a focus on automation, digital transformation, and end-to-end services, they support healthcare providers in delivering smarter, faster, and more value-driven diagnostics.
Description
This is a senior, field-based role covering Scotland and the North of the UK, with responsibility for managing the largest diagnostics contract in Europe as part of the account portfolio.
* Act as the primary commercial contact for key accounts across diagnostics, including lab equipment, molecular, POC, and nutrition.
* Build and maintain strategic relationships with stakeholders across NHS and private healthcare settings.
* Manage contract renewals, expansions, and long-term partnerships, ensuring high levels of customer satisfaction and retention.
* Provide first-line service support and technical troubleshooting, coordinating with internal teams and third-party suppliers.
* Lead post-sales implementation projects, overseeing cross-functional teams and ensuring timely delivery of solutions.
* Deliver customer training, business reviews, and value-added services to enhance product uptake and account performance.
* Monitor market trends, competitor activity, and customer feedback to inform strategic planning and account development.
Profile
Based in Glasgow, with a strong background in diagnostics or healthcare Key Account Management.
Experience managing complex contracts and relationships in a technical or clinical environment is essential.
* Proven experience in key account management, ideally within diagnostics or laboratory services.
* Strong understanding of blood sample processing, lab workflows, and integrated diagnostic systems.
* Excellent relationship-building and solution-selling skills.
* Confident communicator with the ability to influence senior stakeholders.
* Highly organised, proactive, and commercially astute.
* Willingness to travel extensively across Scotland and the North UK (up to 75%).
Job Offer
* Competitive salary plus OTE bonus.
* Company car, laptop, and phone provided.
* Comprehensive training and onboarding programme.
* Opportunities for career progression within a global healthcare organisation.
* Flexible benefits package including pension, private healthcare, and life assurance.
Desired Skills and Experience
Key Account Manager - Lab Diagnostics