Customer Lifecycle Executive – Italian Market
Join to apply for the
Customer Lifecycle Executive – Italian Market
role at
tombola Customer Lifecycle Executive – Italian Market
1 day ago Be among the first 25 applicants Join to apply for the
Customer Lifecycle Executive – Italian Market
role at
tombola Get AI-powered advice on this job and more exclusive features. Location:
UK, Gibraltar, Dublin, Italy (Remote considered)
Team:
Marketing & Commercial
Reports to:
Italian Growth Lead
Contract:
Permanent
Are you passionate about player journeys, customer engagement, and data-driven marketing? We’re looking for a
fluent Italian-speaking Customer Lifecycle Executive
to join our Italian Growth Team and help shape the way we attract, retain, and re-engage our players.
In this role, you’ll design and deliver personalised lifecycle strategies that make a real impact — from seamless onboarding campaigns to rewarding loyalty and winning back lapsed players. Working closely with CRM, Product, Performance, and Commercial teams, you’ll ensure every player receives the right message, at the right time, with the right incentive.
What You’ll Be Doing
Drive retention: Create engaging campaigns that reward long-term player loyalty. Support onboarding: Help new players get started with tailored rewards and experiences that keep them playing. Win back lapsed players: Design reactivation campaigns that give players a reason to return. Test & optimise: Run A/B tests, track KPIs, and use insights to continuously improve campaign performance. Collaborate cross-functionally: Work with CRM, Acquisition, BI, Product, Tech, and Commercial teams to align strategies. Report & share: Own reporting on lifecycle performance, sharing insights and recommendations with stakeholders.
What We’re Looking For
Fluency in Italian and English (written and spoken) – this is essential for the role. Some experience in customer lifecycle, onboarding, or retention marketing (ideally in online gambling, gaming, or a digital environment). A data-driven mindset – comfortable using insights to guide campaign strategies. Basic knowledge of executing campaigns (email, SMS, push) – experience with automation tools is a plus. Strong attention to detail and a passion for delivering excellent customer experiences. Collaborative team player with great communication skills. Curious about player behaviour and excited by the gambling and gaming industry – especially the Italian market.
Desirable skills:
Familiarity with CRM platforms (AWS, Salesforce, Braze, etc.). Exposure to analytics tools (Google Analytics, Tableau, etc.). Interest in customer experience and player journey design.
Why join us?
Be part of an ambitious growth project with the chance to make a tangible impact. Collaborate with talented colleagues across marketing, product, and tech. Develop your career in a fast-paced, data-driven environment. Work on campaigns that directly shape player experiences and business success.
Sound like the role for you? Apply now and help us build engaging, rewarding player journeys for the Italian market! Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries IT Services and IT Consulting Referrals increase your chances of interviewing at tombola by 2x Sign in to set job alerts for “Customer Executive” roles.
Leeds, England, United Kingdom 2 weeks ago Leeds, England, United Kingdom 1 week ago Leeds, England, United Kingdom 3 days ago Leeds, England, United Kingdom 19 hours ago Bradford, England, United Kingdom 1 week ago West Yorkshire, England, United Kingdom 2 weeks ago Ossett, England, United Kingdom 1 month ago Leeds, England, United Kingdom 1 month ago Morley, England, United Kingdom 2 months ago Morley, England, United Kingdom 6 days ago Leeds, England, United Kingdom 1 week ago Leeds, England, United Kingdom 1 month ago Leeds, England, United Kingdom 2 days ago Harrogate, England, United Kingdom 2 weeks ago Leeds, England, United Kingdom 1 month ago Harrogate, England, United Kingdom 1 week ago Leeds, England, United Kingdom 2 days ago Heckmondwike, England, United Kingdom 1 day ago Goole, England, United Kingdom 1 week ago Leeds, England, United Kingdom 2 weeks ago Wakefield, England, United Kingdom 1 month ago Shipley, England, United Kingdom 5 months ago Pudsey, England, United Kingdom 1 month ago Rothwell, England, United Kingdom 16 hours ago Leeds, England, United Kingdom 3 weeks ago Expression of Interest: Customer Service Agents (UK)
Leeds, England, United Kingdom 1 month ago Goole, England, United Kingdom 1 week ago York, England, United Kingdom 2 months ago Normanton, England, United Kingdom 1 month ago Leeds, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr