Company Description
Help us to achieve our goal to be the global leader in total quality services.
With your help we will achieve this by delivering Total Quality 360, a comprehensive suite of cutting-edge services which combine quality engineering, cyber security, conformance & interoperability and content quality to deliver end-to-end total quality solutions.
Here at Resillion, our culture is based on an 'if you see something, say something' attitude where we take responsibility. It's one where we expect to adapt and embrace change as the company grows. It's based on recognising the individual worth of every one of our employees and developing their skills to keep us all at the forefront of our industry.
Above all, it's a culture where we're passionate about what we do, and we're committed to the greater good of the company.
If you would like to be part of our journey, then this role may be the one for you.
Job Description
Service Delivery Manager – Cybersecurity and Quality Engineering
Location: Glasgow - Hybrid
Type: Full-time | Permanent
Role Overview
We are looking for a proactive and detail-driven Service Delivery Manager to oversee and coordinate the delivery of our Cybersecurity and Quality Engineering services. This pivotal role will involve seamless execution of client engagements, timely delivery of high-quality services, and continuous improvement across operations. As the link between our technical teams and clients, you'll translate complex security insights into clear, actionable business value.
Key Responsibilities
* Serve as the primary point of contact for client engagements and project delivery
* Coordinate internal teams, resources, and timelines to meet service level objectives
* Oversee quality assurance and reporting of test results, vulnerabilities, and recommendations
* Support pre-sales activities with technical input and delivery estimations
* Ensure compliance with industry standards, certifications, and internal governance
* Track and report performance metrics, SLA adherence, and customer satisfaction
* Drive continuous improvement in delivery processes, tools, and automation
* Liaise with third-party vendors and subcontractors as necessary
Requirements
* Proven experience in cybersecurity or Quality Engineering service delivery, ideally with a focus on penetration testing
* Strong understanding of Cyber and Quality Engineering tools and methodologies
* Familiarity with regulatory frameworks and standards (e.g. ISO 27001, GDPR)
* Excellent project management and stakeholder communication skills
* Ability to translate technical risks into business-relevant language
* SC Clearance (or eligible for SC in the UK) is highly desirable
* Relevant certifications (ITIL) is a plus
* Strong attention to detail, accuracy and quality
* Excellent organisational skills
Proven ability to prioritise effectively and consistently deliver high output in a fast-paced environment