Overview
Do you have a passion for providing outstanding customer service, love spending time with animals and crave a new challenge? If so, we have an exciting opportunity for you to join our team at Vets for Pets in Newbury!
Responsibilities
* Your role is to deliver outstanding service to our clients while supporting the best possible care for their pets - helping to ensure clear communication and coordination between pet owners and our clinical team.
* Greeting clients with a warm and friendly welcome, both in person and over the phone.
* Answering phones and managing our digital services including emails and Whatsapp.
* Administration tasks including scanning paperwork for hospitalised inpatients, insurance claim forms, registering microchips and daily cashing up reports.
* Booking appointments, placing prescription orders, taking payments and recording all client and patient information accurately on to our in-house system.
* Keeping the reception area tidy, organised and welcoming for clients and patients.
* Discussing our bespoke Care Plan package offers to clients in order to deliver the best care for our patients.
* Coordinating the smooth running of the day-to-day routines of the practice using our online booking system, so computer literacy and strong administrative skills is a must.
* You\'ll need to thrive as part of a team, showing initiative and reliability in a fast-paced environment.
* This is a full-time position, working 40 hours per week, with participation in the weekend rota (currently 1 in 4).
What We Offer
* We believe that a fulfilling role and a supportive environment make all the difference and we want your time with us to feel both rewarding and enjoyable.
* Salary: 21,000 - 26,000 per annum, depending on your skills and experience
* A focus on wellbeing, including regular lunch & learn sessions and team socials (summer and Christmas socials, and pub quizzes!)
* A contributory pension scheme
* 20% staff discount at Pets at Home, The Groom Room and Vets for Pets
* Access to exclusive high street discounts and cashback rewards
* Opportunities for genuine career development, supported by a leadership team who are on the ground and actively involved in day-to-day practice life
#J-18808-Ljbffr