BelongWithUs Come and join us as a motivated and focused Credit Risk Administrator and be part of a hugely successful and friendly team. The Role: As a Credit Risk Administrator at City Plumbing, you will provide essential administrative and organisational support to the Credit Risk team, assisting in the smooth operation of credit risk assessment and management processes. Your role will involve managing a variety of tasks, requiring strong attention to detail, excellent communication, time management, and problem-solving skills. This role is crucial in supporting the company's financial stability by minimising credit risk exposure. Key Responsibilities Work closely with the Credit Risk team and branch network, providing administrative support to help complete credit risk assessments and related tasks. Manage the Credit Risk Manager's calendar, scheduling meetings, appointments, and any necessary travel arrangements. Prepare professional correspondence, including letters, emails, and reports related to credit applications, credit limits, and debt recovery. Coordinate meetings, prepare agendas, take minutes, and ensure follow-up actions are completed regarding credit reviews and risk assessments. Chase up overdue payments and support the team in managing customer accounts to maintain healthy cash flow. Support in organising and maintaining accurate records of credit applications and decisions. Handle emails and correspondence, filtering information and responding appropriately to internal and external queries. Maintain the highest level of confidentiality regarding customer financial information and company credit policies. Take notes at meetings on an intermittent basis, documenting key discussions and decisions related to credit risk. You: You’ll live and breathe our Customer First ethos, with an innovative and agile approach to problem-solving. You’ll enjoy working collaboratively with the wider team and you’ll thrive on delivering excellent support to the wider team. Skills and competencies A minimum of GCSE English and Maths Excellent verbal and written communication skills, with the ability to interact effectively with colleagues and customers at all levels. Exceptional organisational skills with the ability to prioritise tasks, meet deadlines, and manage multiple credit-related processes simultaneously. Proactive and self-motivated, with the ability to work independently and take initiative in identifying and addressing potential credit risks. Excellent judgement and discretion when dealing with sensitive financial information. Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more! BelongWithUs We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.