Location: Liverpool – working across Liverpool regulated services
Salary: £30,000 per annum
Hours: 37.5 hours per week
Job Type: Permanent
Shortlisting: TBC
Interview: TBC
Why this role would be great for you
This role offers an exciting opportunity for someone passionate about driving performance and upholding high standards through effective monitoring, auditing, and record-keeping. You will be working across two specialist services: a highly innovative residential care home and an Outstanding-rated rehabilitation service. Together, these services provide a unique and rewarding environment where excellence and person-centred care are at the heart of everything we do.
We are looking for someone motivated by the opportunity to combine quality assurance, training, and development. This role will enable you to strengthen systems, embed robust auditing processes, and ensure that record-keeping reflects the high standard of care being delivered. You will also play a key role in developing staff through engaging, practical training that builds confidence, competence, and consistency across teams.
Working across two distinct but complementary services, you will have the opportunity to drive continuous improvement, promote best practice, and support consistency in quality and compliance. At the same time, you will remain closely connected to residents and their journeys, ensuring that our services remain responsive, compassionate, and person-centred.
What your week may look like
- Leading internal audits across both services to ensure compliance with CQC standards and internal policies
- Reviewing care records to ensure they are accurate, person-centred, and reflect high-quality support
- Monitoring and improving documentation standards across teams
- Developing and delivering structured training programmes for staff
- Tracking and managing staff training compliance and development plans
- Supporting service managers to implement audit outcomes and drive continuous improvement
- Preparing services for inspections and maintaining readiness at all times
- Analysing trends in compliance, incidents, and audits to inform service improvements
- Updating and reviewing policies and procedures in line with regulatory and best practice requirements
- Engaging with residents through occasional activities to ensure services remain person-centred and responsive
- Supporting a culture of learning, reflection, and accountability across teams
What We Can Offer You
What can we offer Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see here: Careers Page | You Matter.
The skills we are looking for
- EXPERIENCE– Significant experience working within quality standards, ideally with exposure to residential care. Proven experience in auditing, compliance monitoring, and quality assurance processes. Experience supporting and delivering staff training is essential, with a willingness to expand and formalise training delivery across services. Experience working with complex needs and substance use recovery is desirable.
- KNOWLEDGE – Strong working knowledge of standards and inspection frameworks, including safeguarding, person-centred care, and safe, effective record‑keeping. Understanding of the needs of individuals experiencing homelessness, trauma, and substance use recovery. Knowledge of quality improvement frameworks and training compliance requirements.
- COMMUNICATION – Excellent communication skills, with the confidence to deliver training to diverse staff teams and adapt style as needed. Ability to provide clear, constructive feedback and support improvement in a positive and solution‑focused way. Strong written skills to produce detailed reports, audits, and guidance documents.
- EMPATHY and RESPECT – A deep commitment to dignity, respect, and person-centred practice. Ability to understand the lived experiences of residents with complex needs and ensure services are responsive and compassionate. Promotes an inclusive, supportive culture across teams.
- COMMITMENT – Demonstrates a strong commitment to high standards, continuous improvement, and learning. Passionate about ensuring services not only meet but exceed regulatory expectations. Driven to support both residents and staff to achieve positive outcomes.
- ORGANISATION – Highly organised with the ability to manage multiple priorities across two services. Excellent attention to detail, particularly in auditing and compliance. Able to plan, prioritise, and meet deadlines effectively in a fast‑paced environment.
- COMPUTER LITERACY – Confident in using digital systems for care records, auditing, and training management. Competent with Microsoft Office (Word, Excel, Outlook) and reporting tools. Ability to analyse data and produce clear, informative reports.
What is a nice to have
- Relevant qualification (Level 3 or above)
- Training qualification (e.g. AET / Train the Trainer)
- Knowledge of trauma-informed care
- Experience developing or reviewing policies and procedures
- Experience working across homelessness and/or recovery services
