Job Title: Repairs & Maintenance Technical Support Assistant
Location: Oldbury
Pay Rate: £14.59 per hour
Contract: Until October 2026
Hours: MondayFriday, 7:45am4:00pm
Role Overview
We are seeking a proactive Technical Support Assistant to support a busy Repairs & Maintenance team. You will play a key role in delivering efficient administrative and customer service support within a local authority setting.
Key Duties
* Provide admin support to service delivery and projects
* Operate ICT systems and maintain accurate records
* Deliver excellent customer service via phone, email, and face-to-face
* Manage calls, diaries, meetings, and correspondence
* Maintain filing systems and process incoming/outgoing post
* Collate data and produce reports
* Liaise with internal/external stakeholders
Specific Responsibilities
* Run the Repairs & Maintenance helpdesk
* Log, prioritise, and allocate repair works (including follow-ups)
* Support delivery of R&M contract services
* Assist with customer service improvement initiatives
* Raise work orders and process purchases using Oracle Fusion/Civica
Requirements
1. Strong a...