This is a remote position. Operations Manager - Remediation Project (Mortgages) Start: ASAP Duration: 2 months Day Rate: £400 (inside IR35) Location: Fully Remote This is an exciting opportunity to be part of a Deloitte team supporting the delivery of a large-scale remediation programme. You will have a demonstrated history of working in the Financial Services industry. skilled in commercial mortgages, collections & recovery Strategies, Results driven and data driven with strong operations experience with customers in financial difficulties and vulnerability. Responsibilities Oversee day-to-day operations of mortgage servicing and collections functions, ensuring efficiency, quality, and strong customer outcomes. Manage end-to-end mortgage processes, including servicing, arrears management, and recoveries. Implement effective collections strategies across all stages of delinquency. Ensure compliance with regulatory requirements and internal risk controls. Monitor KPIs, SLAs, and portfolio performance, driving continuous improvement initiatives. Lead, develop, and performance-manage operational teams. Collaborate with Risk, Compliance, and Finance to support reporting, audits, and operational resilience. REMOTE Requirements REMOTE