OBJECTIVE OF ROLE
We are seeking an experienced Senior Software QA Engineer with 6–8 years of hands-on experience in software quality assurance and automation. The ideal candidate will have strong programming capabilities, extensive automation framework expertise, and a proven track record of delivering high-quality software solutions in Agile and SAFe environments.
KEY RESPONSIBILITIES
Test Automation & DevelopmentDesign, develop, and maintain robust automation frameworks using Selenium, Playwright, WebDriverIO, and Cypress.Create and execute automated test scripts for web applications, APIs, and database layers.Build reusable test components and libraries to enhance test efficiency and maintainability.Integrate automated test suites into CI/CD pipelines using Jenkins.
Quality AssurancePerform functional, regression, integration, and User Acceptance testing.Conduct API testing using Postman and automated API testing tools.Execute database testing including data validation, integrity checks, and stored procedures.Identify, document, and track defects using JIRA, ensuring timely resolution.Review requirements and technical specifications and provide meaningful feedback early in the development cycle.Collaborate with development teams to ensure high-quality delivery from the start.
Process & CollaborationParticipate fully in SAFe Agile ceremonies including sprint planning, stand-ups, retrospectives, PI Planning, System Demos, and Inspect & Adapt workshops.Contribute to continuous process improvements and testing methodology enhancements.Work closely with developers, product owners and cross-functional teams to drive quality initiatives
EXPERIENCE
Bachelor's degree in Computer Science, Engineering, or equivalent.6–8 years of hands-on experience in software quality assurance and test automation.Proven expertise with automation frameworks including Selenium, Playwright, WebDriverIO, and Cypress.
Strong experience in API testing using Postman, REST Assured, or similar tools.Solid experience in database testing (SQL, stored procedures, data validation).
Experience in CI/CD using Jenkins or equivalent.
Prior experience working in SAFe Agile environments.
Experience You'll Need To Have-
Strong proficiency in JavaScript, Java, and/or Python for test automation development.Hands-on experience with building and maintaining automation frameworks.Proven experience with web, API, and database testing.Experience integrating automation in CI/CD pipelines (Jenkins, GitLab CI, etc.).Experience with JIRA and Confluence for project management and defect tracking.Familiarity with version control systems (Git, GitHub, GitLab, Bitbucket).Experience designing and executing detailed test plans and test scenarios.
QUALIFICATION
* BE/B Tech
* Experience with performance testing tools (JMeter, Gatling, LoadRunner).
* Exposure to Docker, Kubernetes, or containerized testing environments.
* Familiarity with microservices and contract testing (Pact).
* Experience working with airline/travel domain.
ABILITIES
ABOUT US
IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.
Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT's global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA
EQUAL OPPORTUNITY DISCLAIMER
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
ADDRESS & LOCATION
United Arab Emirates, Dubai, 402, 4th Floor,ACSS Building, Dubai Outsource Zone - Dubai - United Arab Emirates