EEAST is a great place to work with outstanding career opportunities and a supportive environment. No two days are the same, and our team culture offers variety, collaboration, and growth.
Job Overview
The EOC Training and Education team is looking to recruit two full‑time EOC Dispatch Educators for a regional capacity.
Main Duties of the Job
* Deliver dispatch training across all three EOC sites.
* Provide written and practical assessments of trainees.
* Deliver one‑to‑ones and return‑to‑role support for existing staff.
* Write and design training materials for the new starter course and ongoing development of staff.
Working for Our Organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city close by and a beautiful North Sea coast to the east.
At EEAST we provide 24‑hour, 365‑day urgent care, delivering emergency and non‑emergency medical treatment and transport throughout Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We innovate and collaborate to offer the best patient care across our counties.
We value workforce diversity – we encourage applications from under‑represented groups such as Black, Asian, other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.
We support a work/life balance, offering flexible working requests for caring responsibilities, family commitments, further learning and other interests.
Detailed Job Description and Main Responsibilities
For a comprehensive overview of the role, including all specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in‑depth overview that will give you a clear and detailed picture of the position.
If you are successful, you will undergo pre‑employment checks. If full employment checks cannot be achieved (including existing and unserved disciplinary sanctions), the offer may be withdrawn.
How to Apply
1. Read the advert and the Job Description and Person Specification.
2. Complete the Supporting Statement – indicate how you meet each of the criteria in the Person Specification.
3. Complete the online application and upload your statement. (CVs are not accepted.)
Person Specification
Qualifications
Essential Criteria
* 4 GCSEs Grade C or above or equivalent.
* Certified and fully trained Dispatcher.
* In date EMD‑Q (or willingness to obtain within the first 3 months).
* Completed/in progress Award in Education & Training Level 3 (or willingness to complete within the first 3 months).
Desirable Criteria
* Management or supervisory qualification.
* MPDS Instructor.
* Degree Level Qualification or equivalent experience.
Experience
Essential Criteria
* Demonstrable experience in an Emergency Operations Centre.
* Demonstrable experience of delivering training within the last 3 years, or mentoring trainees regularly in any setting.
* Remain current with call handling/dispatch functions to assist the EOC during high demand and/or business continuity incidents.
Desirable Criteria
* Strong understanding and ability to use the CAD system.
Skills and Knowledge
Essential Criteria
* Proficient in various IT systems/Microsoft Office software for the creation and delivery of training.
* Ability to learn new systems and procedures quickly and effectively.
* Excellent planning and management of own workload, with prioritisation skills.
Personal Qualities, Abilities and Attributes
Essential Criteria
* Ability to remain calm and poised in routine and difficult situations.
* Flexibility to meet the demand of the Training Team schedule.
* Ability to travel independently to all three EOC sites to deliver training, as required.
Candidates who require a Skilled Worker visa may assess their eligibility via the UK visa website. We encourage all applicants to review the sponsorship criteria carefully.
All references from current and previous employers will be sought via their Human Resources Department and must cover a minimum of 3 years of employment. Provide the HR department's address, telephone number and email, and include your current/previous line manager’s details.
The appointment will be conditional upon a clean disciplinary record.
No smoking policy is in operation throughout the Trust.
Guaranteed Interview Scheme – under the Trust's commitment 'Positive about Disabled People', if you consider yourself disabled and meet the minimum selection criteria, you will receive an automatic interview.
We positively encourage applications from all eligible groups, irrespective of age, race, religion & belief, sex, gender reassignment, sexual orientation, marital status, pregnancy & maternity, or disability.
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