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IT Support Analyst Apprentice
, Apply From: 24/07/2025
Learning Provider
Delivered by QA LIMITED
Employer
EBIQUITY ASSOCIATES LIMITED
Vacancy Description
* To log all incidents and service requests in the Ebiquity IT service management tool. The interactions can take place through multiple channels e.g. phone, email, or IM
* Responsible for, deploying, configuring, and supporting user devices (Laptops, workstations, smart devices, printers)
* To either resolve or escalate incidents and service requests in a timely manner and according to service level agreements (SLAs)
* To carry out the following daily checks: service desk tickets and backup reports. Where an issue is identified, a ticket needs to be raised in the ITSM tool and actioned appropriately
* Troubleshooting / repairing desktop PC's, laptops, and installations
* To carry out user administration (e.g., new starter account creation/leaver)
* To provide input to process documentation
Key Details
Vacancy Title
IT Support Analyst Apprentice
Employer Description
Ebiquity is the world leader in media investment analysis. Trusted by more than 75 of the top 100 global advertisers – and 500 more worldwide.
Vacancy Location
16 Brunswick Place N1 6DZ
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000333059
Key Dates
Apply From
24/07/2025
Closing Date For Applications
2025-08-19 23:59:59
Interview Begin From
Possible Start Date
2025-08-26 00:00:00
Training
Training to be Provided
Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
* Learn on-premise and cloud-enabled technologies and services
* Learn technical content that aligns to and is relevant to employers and the market
* Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
* Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
Learning Provider
QA LIMITED
Skills Required
Communication skillsIT skillsOrganisation skillsCustomer care skillsProblem solving skillsAnalytical skillsTeam working
Apply Now #J-18808-Ljbffr