Operations & Office Manager
Full‑time, permanent
Office‑based with occasional home working
Salary: £45K to £50K Depending on experience & Private Medical
About Grit Consultancy
Grit Consultancy is a growing IT consultancy delivering Managed IT Support, Cloud Hosting and Microsoft 365, Cyber Security, IT Consultancy and Project Management services. As our client base and team continue to expand, we are strengthening our operational structure to support scalable growth and service excellence.
The Role
The Operations Manager is a senior, business‑critical role within Grit Consultancy. Reporting directly to the company founders, you will take ownership of the firm's operational backbone, ensuring the business runs efficiently, compliantly and professionally day to day.
This role spans operations, finance administration, supplier and client coordination, people processes and internal reporting. You will work closely with senior stakeholders, providing structure, oversight and practical support while identifying opportunities to improve how the business operates.
This position is suited to an experienced operations professional who thrives in a hands‑on environment, enjoys responsibility and wants to play a visible role in the growth of a consultancy business.
Key Responsibilities
Business Operations and Finance
* Own the end‑to‑end order‑to‑invoice process, including quotations, purchase orders, invoicing and reconciliation
* Produce all company invoices and manage supplier invoices and expenses, working closely with the outsourced accounts team
* Maintain contracts, insurance, compliance records and overall operational costs
Client, Supplier and Commercial Support
* Support client onboarding and maintain accurate client and contact records
* Liaise with suppliers and vendors to source competitive pricing for hardware, software and licensing
* Act as a key administrative and operational liaison across clients and partners
People, Office and Governance
* Oversee office management, facilities, equipment and Health and Safety standards
* Coordinate team calendars, holidays and new starter inductions
* Maintain staff records and support internal people processes
* Arrange travel and accommodation for the support team as required
Reporting and Continuous Improvement
* Produce operational and management reports for senior stakeholders
* Support clear internal communication across the business
* Identify, design and implement process improvements to drive efficiency and service quality
* Provide operational and administrative support to the CEO and founders
Experience and Skills
Essential
* Proven experience in operations management, office management or senior administrative leadership
* Strong organisational and prioritisation skills with excellent attention to detail
* Confident communicator, comfortable working with senior stakeholders
* Commercially aware, proactive and solutions‑focused
* Able to operate independently within a small, growing business
Desirable
* Experience within an IT consultancy, MSP or professional services environment
* Experience using systems such as Xero, Microsoft 365, HubSpot or similar
* Familiarity with PSA systems such as Autotask
* Knowledge of GDPR, data protection and basic procurement processes
What We Offer
* A senior operational role with real influence in a growing consultancy
* Direct access to company founders and decision‑making
* Supportive, collaborative team environment
* Training on all systems and processes
* Flexible working arrangements
* Company pension
* Competitive salary based on experience
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