Are you passionate about AI and embracing change across the business?We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer Operations. The successful candidate will play a pivotal role in driving the evolution of our chatbot capabilities and ensuring seamless integration into our technology stack.What’s in it for you?This role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our customer promises are upheld and too deliver an exceptional customer experience.Summary of your day to day?Prioritise backlog of feature enhancements for current chatbot (new platform features and transactional in-product capabilities)Work with development team to ensure features are delivered as expected, with high quality and in line with prioritised backlogDefine and drive towards advanced capabilities delivered via next gen platformWork with chosen technology vendors, to identify and add new capabilities into product roadmap, with future-looking perspective on long-term needsEnsure integration of chatbot into C-OPs GMO tech stack and Sage products to drive resolution and seamless handoverDevelop Bot personas (task bot, knowledge bot) and identify common components to complete customer tasks (e.g. authentication, search/NLU)Support regional content owners and bot authors to write high performing automated journeys (high containment, low effort, high TNPS)Work with NLU owner to optimise capability, and future integration with LLMsSkills, know-how and experience:Previous experience with product ownershipExperience with webchat, chatbots, conversational design, or conversational AI would be desirableExperience interfacing with software development teams and/or external vendors to deliver business requirementsPrevious experience with long term technology capability roll-outPrevious experience in operational customer service environmentDig deeper about who we are:Who is Sage: https://www.sage.com/en-us/company/about-sage/Life at Sage: https://www.sage.com/en-us/company/careers/Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.beHow we make a difference: https://www.sage.com/en-us/company/sage-foundation/Sage Business Cloud - SaaS for Every Business: https://www.sage.com/en-us/products/Your benefitsBenefits video – https://youtu.be/TCMtTYUUiuUComprehensive health, dental and vision coverageWork away scheme for up to 10 weeks a yearOn-going training and professional developmentPaid 5 days yearly to volunteer through our Sage FoundationFlexible work patterns and hybrid working