Job Introduction
Due to an internal promotion, we are recruiting for a Customer Contact Specialist to join our Volkswagen division working at our dealership in Stratford-upon-Avon.
The hours of work are Monday to Friday, 08:30 - 17:30. The role comes with a basic salary and a monthly bonus, with an OTE of £33,000 plus benefits.
The successful applicant will be targeted and challenged to increase customer retention as well as to improve and drive conversions. In recognition of this we offer a competitive package that will reward performance.
Role and Responsibilities
To communicate with our customer base (there is no cold-calling) the features and 'value' of the fantastic offers that our brand and Listers marketing teams generate.
To encourage the appointment opportunity for the customer to experience the car they will consider and to clarify the options available for their consideration
To always agree a next contact point, where the appointment is not confirmed
Liaise with the Volkswagen Centres to ensure the customer is expected and will receive a VIP welcome.
Ensure a Centre communication is also sent to the customer confirming the name of the individual who will look after them
About you
Customer focused with excellent communication & organisational skills
Self-motivated & target driven
Able to work on your own or as part of a team
Ability to use your own initiative to provide impeccable customer service
Smart and presentable with an outstanding telephone manner
Competent using Microsoft Office
Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
33 days holiday including bank holidays
Company Pension
Wellness Programme
Sick Pay
Group life insurance
Staff discount on car servicing
Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualifications
Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.