Training Communities Engagement Officer
Full time, Permanent, Colchester
Develop and maintain digital communities for training audiences, including employers, learners, delegates and sector‑specific groups.
Research audience needs and platform preferences to ensure communication is relevant, accessible and appropriate.
Build and maintain strong relationships with customers through regular communication, demonstrating empathy, understanding, and responsiveness to their needs.
Manage social media and web traffic, filtering content, managing college reputational risks and identifying trends and opportunities. Maximising and optimising the reach.
Gather and analyse customer feedback to understand needs and preferences and utilise information to improve satisfaction rates and business relationships.
Utilise social media as well as any other digital community groups (eg. LinkedIN, emails) to promote college programmes and products to maximise the achievement of college goals and targets (financial and quality).
Update and maintain accurate customer relationship management systems including databases, spreadsheets, and records related to employer and customer relationship activities.
* Experience of working in a customer engagement, learner engagement, employer engagement, training support, community engagement or similar role
* Experience of using digital communication channels to share information, support engagement and build relationships with a range of audiences. This may include social media, email updates, online groups, newsletters or other digital platforms
* Experience of creating clear, accurate and audience‑appropriate written content for professional use
* Experience of maintaining accurate records and supporting customer processes using systems such as CRM platforms, databases, spreadsheets or other administrative systems
* Development or media or marketing
* Level 2 qualification in English and Mathematics, such as GCSE grade 4/C or above, Functional Skills Level 2, or equivalent.
* Educated to Level 3 or above in a relevant subject area, such as Media Studies, Marketing, Communications, Business, Customer Service, Digital Media, or equivalent relevant professional experience.
* Good standard of digital literacy Office, email, online platforms, social media channels, databases, spreadsheets and customer record systems.
We do not engage with recruitment or search agencies unless they have been officially contracted in line with our PSL.
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