About The Role
WHSmith are seeking an enthusiastic and motivated Sales Assistant to join their team. The Sales Assistant will provide exceptional customer service, proactively dealing with all customers, making the most of every sales opportunity and acting as an ambassador delivering the WHSmith brand to all our customers. The role requires shift work and flexibility and there are opportunities for career development with training. This would be on a Fixed term contract basis from now until end of September 2026, with possibility of extension thereafter
As a Sales Assistant your key responsibilities include:
1. To always deliver a friendly service, smiling, greeting and making eye contact with every customer you encounter
2. Meeting high standards of display and visual merchandising to ensure the store is well presented
3. Targeted on having appropriate Till Point Conversations with every customer to add on sales and increase the average transaction value
4. Working as an active member of the team, supporting colleagues in all tasks
5. Demonstrating good product knowledge to customers on key promotions and offers, maximising selling opportunities
6. Approaching customers that may require assistance if you are on the shop floor
Keyboard Shortcuts
7. F9 - Move focus from the edit area to the Footer Toolbar
8. F10 - Move focus from the edit area to the first toolbar button
9. Shift + TAB - Move focus from the edit area to the last toolbar button
About You
The ideal candidate for this role will have a desire to learn and make customers feel happy by giving great customer service, you will also be;
10. A great listener, good to talk to and naturally helpful
11. Confident towards maximising sales opportunities
12. Delivers personal targets to agreed expectation
13. Taking responsibility for personal performance within wider team
14. Respectful of others
15. Need an ability to host, either at front of store, or till areas, filling areas such as chillers
16. Able to move cages of drinks and heavy lifting
17. Able to work five days over seven, 05:00 - 14:00 or 14:00 - 22:00
18. Able to handle alcohol or tobacco due to selling in our main airside stores
Keyboard Shortcuts
19. F9 - Move focus from the edit area to the Footer Toolbar
20. F10 - Move focus from the edit area to the first toolbar button
21. Shift + TAB - Move focus from the edit area to the last toolbar button