Requirements
* The role requires a highly organised, detail-oriented individual who can balance technical tasks, such as preparing quotes and managing CRM data, with high-level communication between our busy operations team and our commercial business customers.
* Experience: Proven experience in a sales coordination, administrative support, or account management support role.
* Technical Proficiency: Expert command of the Microsoft Office Suite and proficiency in CRM software.
* Communication: Exceptional written and verbal communication skills, with the ability to articulate complex service details clearly and persuasively.
* Organisation: Highly organised and proactive, with a demonstrated ability to manage multiple priorities in a fast-paced environment.
* Industry Knowledge: Previous experience in Logistics, Waste Management, or Technology Solutions is highly desirable, but not essential.
What the job involves
* Reports To: Head of Commercial Sales/Sales Manager.
* This position serves as the operational backbone of the commercial department, responsible for ensuring the seamless execution of the sales process.
* You will be a guardian of the Litta brand, upholding our integrity and embodying our commitment to sustainable, ethical, and innovative waste management.
* Quote Preparation: Accurately prepare and issue professional quotes for commercial clients, ensuring all pricing aligns with the official commercial rate card.
* Order Management: Efficiently book and process customer orders, ensuring all technical and logistical nuances specific to commercial accounts are captured.
* CRM Integrity: Maintain accurate, detailed, and up-to-date client records, sales activities, and order statuses within the CRM system.
* Reporting: Provide regular updates on order volumes and pipeline progression to management.
* Internal Coordination: Collaborate seamlessly with the Operations Team to ensure service feasibility, successful solution implementation, and exceptional ongoing support.
* Customer Relations: Act as a reliable point of contact for commercial business customers, providing timely updates and professional service to foster long-term loyalty.
* Technical Understanding: Develop a deep understanding of commercial customer nuances to proactively identify and resolve potential logistical hurdles before they impact the client.
* Sustainability and Environmental Impact: Actively promote Litta’s mission.
* Customer-First Approach: Ensure every customer interaction reflects our commitment to a high-quality digital experience, including instant online booking and live tracking tools.
* Ethical Operations: Maintain the integrity of our supply chain by utilizing only approved, vetted, and licensed waste carriers to ensure full compliance and prevent illegal dumping.
* Innovation and Efficiency: Leverage our proprietary technology and dynamic routing systems to help reduce carbon emissions and optimize waste collection services for our clients.
* This role is integral to Litta's continued growth strategy, focusing on operational excellence and maximizing the efficiency of our commercial portfolio. The Commercial Sales Co-ordinator plays a critical role in strengthening Litta's market position by ensuring our "Customer-First" promise is delivered daily.
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