Job Ref: INT23983 Branch: Mercure Telford Centre Hotel Location: Mercure Telford Centre Hotel, Telford Salary/Benefits: £12.21 per hour with uncapped incentives Contract type: Casual Hours: Part Time Shift pattern: Mixture of mornings/days/evenings including weekends Posted date: 30/09/2025 Closing date: 01/11/2025 We're looking to recruit a passionate and enthusiastic Food and Beverage Assistant to join the team at the Mercure Telford Centre Hotel. Please note that may include elements of bartending, as such we will only be accepting applicants who are age 18 or above for this role. Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other. What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include Industry leading training and leadership development opportunities Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing 24/7 access to our employee assistance programme Uncapped incentives to reward you for your contributions Flexible working opportunities Access to hotel gym facilities Free staff parking A day in the life of… As Food and Beverage Assistant you’ll be responsible for ensuring that guests have a positive, first class dining experience. You’ll greet guests, take orders, serve food and drinks, and handle payments. You’ll be responsible for maintaining a clean and organised dining area, restocking supplies, and assisting with food preparation as needed whilst working agilely to support the rest of the wider business. Excellent customer service skills and attention to detail are essential for this role and you'll always work with Aimbridge’s four pillars of Food and Beverage in mind: People, Product, Guest, Performance. What do we need from you? Food and Beverage experience isn't essential for this role, but to be successful, you will be passionate about providing an exceptional guest experience and living through our brand standards You’ll have strong communication skills and the ability to engage with guests in a friendly and professional manner An ability to work well in a team and collaborate with other staff members to provide excellent service to guest, being agile in your ability to support colleagues across the hotel Attention to detail and ability to maintain a clean and organised dining area Flexibility to work varying shifts, including nights, weekends and holidays. Please note that we will only be accepting applicants who are age 18 or above for this role At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’ So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality. The Mercure Telford is ideal for business trips, offering a town centre location with easy transport links to Birmingham and Shrewsbury. The hotel includes fully-equipped meeting spaces, while all rooms contain work desks and free Wi-Fi. It's also perfect for leisure trips, with many local attractions nearby, including Ironbridge, The Wrekin Walk and the Royal Airforce Museum. Head to our onsite gym, swimming pool or sauna to unwind. Peckish? Grab a bite at our fantastic Iron Masters restaurant. This hotel is perfect for business trips, with versatile meeting rooms available. All have recently been renovated and equipped with new furniture and ClickShare technology AV. There's also a large onsite car park, further making your trip stress-free. All guests are welcome to use our fully equipped Leisure Club, which includes a swimming pool, sauna, steam room, jacuzzi and gym. Our hotel offers a fantastic base for both international and domestic travellers, reachable in under an hour from Birmingham Airport. The hotel is well situated for those looking to explore the Shropshire Hills - an Area of Outstanding Natural Beauty.