Metro Bank is proud to have won the “Most Loved Workplace” award. At Metro Bank, people come first – our culture is about bringing out the best in our colleagues, making sure everyone feels valued, respected, seen and included. We are committed to a diverse and inclusive workplace and consistently seek qualified candidates from a wide range of communities.
What You Will Do
* Be at the forefront of customer interactions, providing exceptional service and offering personalised products and services to meet customer needs.
* Work as part of a team, prioritising tasks to respond to changing customer demand and deliver store objectives.
* Be a brand ambassador in the community, supporting the store to be the number one community bank.
* Keep abreast of regulatory and non-regulatory training and changes to ensure we are compliant and fair in all transactions.
As a bank, risk is inherent in all operations. We value individuals who demonstrate accountability, have excellent attention to detail, and prioritise the well-being of customers, colleagues, and Metro Bank.
Working Arrangements & Training
Metro Bank Ashford working arrangements are Monday – Friday, 8:45am – 5:15pm. We are currently hiring for 37.5 hours per week, across 5 days.
What You Will Need
* Ability to build strong customer relationships in a fast-paced environment.
* Maintain meticulous attention to detail even under pressure.
* Profound understanding of the risks associated with the role and their implications for both yourself and Metro Bank's customers.
* Proficiency in computer skills, including a working knowledge of Microsoft Office.
* Capability to deliver outstanding customer experiences within a fast-paced environment.
* While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment with controlled processes is essential.
Our Promise To You
* Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
* Extensive training and internal opportunities for career advancement.
* Upon completion of training, you will receive a salary uplift.
Diverse teams really are the best teams. We know that candidates may be put off applying if they cannot meet every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request, we are happy to be asked. If you are excited about working with us and think you can do much of what we are looking for but aren’t sure, why not give it a whirl?
Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Banking
Referrals increase your chances of interviewing at Metro Bank (UK) by 2x.
Get notified about new Customer Service Representative jobs in Kent, England, United Kingdom.
#J-18808-Ljbffr