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Customer ConsultantHours:
The role will be on a Fixed Term Contract for 12 months, working 36 hours per week across Monday to Saturday to support operating hours in the branch.
Salary:
£23,600 Per Annum
Closing Date:
Sun, 24 Aug 2025
Are you passionate about helping others and providing exceptional customer service?
Would you like to join an organisation that puts its customers at the heart of what they do?
If so, then Skipton Building Society has the perfect opportunity for you! We are recruiting for a Customer Consultant within our Perth branch.
The role of Customer Consultant includes engaging in conversations to find out our customers' needs, providing information about our full savings range, products, and services. By really listening to and getting to know our customers, you will help them review their circumstances and goals while providing a straightforward, helpful service that showcases your enthusiasm and professionalism.
Our branches are the heart of our local communities. While we support customers face-to-face, increasingly, they also engage with us online and via our contact centre. You will support customers through various channels, always prioritizing their needs and delivering first-class service.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver, and a knowledgeable guide to help them achieve their financial goals.
Who Are We?
Not just another building society. Not just another job.
We are the fourth biggest building society in the UK and are a mutual organization owned by our members, not shareholders.
We value diversity and are interested in who you are as a person. Our purpose is to help more people have a home, save for the future, and support long-term financial wellbeing.
Join us and help build a better society!
Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background and goals, we will support your growth.
What Will You Be Doing As A Customer Service Consultant?
1. Be the First Point of Contact: Greet customers warmly, both in-branch and over the phone, ensuring a positive first impression.
2. Engage and Understand: Ask insightful questions to uncover customer needs and provide tailored solutions.
3. Listen and Tailor Solutions: Offer personalized solutions based on each customer's circumstances.
4. Proactive Outreach: Contact customers proactively to identify needs and discuss support options.
5. Maintain Accurate Records: Keep customer records up-to-date and support vulnerable customers.
6. Adhere to Policies: Follow policies, standards, and controls with comprehensive training and coaching.
What Do We Need From You?
* Previous experience interacting with customers, in person or over the phone. Experience in a bank, building society, retail, food & beverage, guest services, or healthcare sector is welcome.
* The ability to work well with others and have a 'one-team' mindset.
* Ability to handle busy days and manage time effectively.
* Desire and ability to grow, adapt, and change with business needs.
What Is In It For You?
The role is on a Fixed Term Contract for 12 months, working 36 hours per week, Monday to Saturday.
Salary: £23,600 per annum plus benefits, including:
* Annual discretionary bonus
* 25 days annual leave plus bank holidays, increasing to 30 days after 5 years
* Holiday trading scheme
* Employer-matched pension contributions up to 10%
* Health and wellbeing benefits, including Employee Assistance Programme and discounts
* Charity involvement with paid volunteering days
* Colleague mortgage and savings accounts, discounts
* Training and development opportunities
* Private medical insurance
* Salary Sacrifice Scheme for hybrid/electric cars
Job ID JR3360 #J-18808-Ljbffr