Returns Operative - Luton
The Returns Team Operative is responsible for managing returned goods within the warehouse, ensuring all returned items are correctly received, processed, recorded, and accounted for in line with company policies and procedures. This role also involves communicating with customers regarding delivery exceptions and returns-related issues.
Working Hours & Shifts
Shift length: 8 hours + 30-minute unpaid break
Shift patterns:
9:00am – 5:30pm
12:00pm – 8:30pm
Days: Monday to Sunday
Days off: 2 days off per week (consecutive or split)
Pay & Benefits
Pay rate: £13.50 per hour
Key Responsibilities
Receive and pull returned cages and move them to the designated returns area for sorting and processing
Sort returned products accurately and identify any discrepancies, damages, or delivery exceptions
Input all relevant return information into the system accurately and in a timely manner
Ensure all returns are processed in full compliance with company policies, procedures, and quality standards
Proactively reach out to customers via email to inform them of delivery exceptions, delays, or return-related updates
Monitor the warehouse for returned packages that may have been left in unassigned or incorrect areas and ensure they are redirected appropriately
Take full accountability for the returns process, ensuring all returned items are properly tracked, recorded, and accounted for
Investigate and resolve missing, misrouted, or unaccounted-for returned items
Maintain a clean, organised, and efficient returns area at all times
Work closely with warehouse, customer support, and inventory teams to ensure smooth returns operations
Key Skills & Attributes
Strong attention to detail and accuracy
Good organisational and time-management skills
Confident using warehouse systems and data entry tools
Clear written communication skills for customer email correspondence
Ability to take ownership and accountability for tasks
Proactive and solution-focused approach
Ability to work independently and as part of a team
Interview Availability
Interview availability is flexible for the right candidate
If you are interested in this role, please apply below with your most recent CV.
WGCCOMMTEMP
By applying to this job advertisement, you confirm you have read and understood our and give OA Group authorisation to hold you provided data.
Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days