About The Role
Purpose of role: Provide accurate and comprehensive advice, guidance, and representation to Bournemouth University students on a range of issues including academic, housing, financial matters, and personal circumstances such as suicide, sexual misconduct, abuse, harassment, violence, racism and discrimination. Maintain an excellent level of understanding of BU’s policies and procedures to ensure high quality advice and support is given to students. Support students to prepare for and attend formal meetings relating to the continuance of their academic studies, e.g. Academic Offence Panels and Fitness to Practice Panels. Empower students by advising them and giving them the information to make informed decisions.
Key Tasks
* Advice and Guidance Duties: Directly help clients by providing accurate advice, support, and signposting or referrals as appropriate. Support students to prepare for and attend various BU panels. Maintain knowledge of policies, issues and legislation related to advice for clients. Keep up to date with the law in adherence with the Advice Quality Standard.
* Support / Mentoring Duties: Work as part of a team, support other team members when they require case support to ensure the best outcomes for students. Support students to prepare for and attend various meetings and panels.
* Advocacy: Attend Academic Offence Panels, Fitness to Practice Panels, University Panels, and Support to Study meetings with the student; monitor and challenge the panel where the meeting or process has not followed procedure as defined by policy, and advocate for the student in the meeting.
* Welfare Support: Assist students when in crisis, using professional judgement and policies/procedures to inform the approach taken with each individual, which may involve creating a crisis plan.
* Administration Duties: Maintain clear, timely and accurate case records.
* Communication Duties: Liaise between clients, team, SUBU staff and officers, university staff, other external contacts and use of social media.
* Organisational Duties: Organise client meetings, prompt staff and students for input into various matters, support the day‑to‑day operational function of the department. Manage and prioritise own caseload, effectively managing time and systems to record cases, monitor deadlines, carry out research and respond to clients within an appropriate timeframe.
* Data Duties: Maintain and manage various client record and information systems.
* Compliance Duties: Support the delivery of operational plans, policy and departmental objectives, ensuring that services operate within their legislative responsibilities. Maintain confidentiality in line with the SUBU Advice policy and the principles of the Advice Quality Standard framework.
* Reviewing & Evaluation Duties: Participate in SUBU strategic planning and development sessions, ensuring all areas of engagement reflect SUBU priorities.
* Networking Duties: Develop and maintain effective working relationships. Maintain strong relationships and partnerships with the university, wellbeing organisations, local organisations and other relevant organisations such as Advice UK, Citizens Advice Bureau, Shelter.
* Key Union Events Duties: Support SUBU when asked to assist with the organisation and administration of larger union events such as Freshers, Summer Ball, Open Days. May require weekend working during peak union events.
* Professional Development: Attend regular training to develop knowledge, skills and expertise.
About The Department
SUBU is dedicated to enriching the lives of Bournemouth University students, through clubs, societies, events and the Advice Service. We exist to further the interests of students at Bournemouth University and our team is committed to values of Supportive, Progressive, Integrity, Collaborative, and Equity. We want you to help us achieve our strategic goals.
About Us
Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. We value an inclusive working environment and seek a diverse community, attracting, developing and retaining staff from different backgrounds.
A job description for this position is available at the top of this page. If you require this in a different format, please contact us at hrvacancies@bournemouth.ac.uk.
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