Customer Service Coordinator – 5* national residential developer Role: Customer Service CoordinatorReporting to: Customer Service ManagerSalary: Competitive base salary up to £30,000 per annum and 12% monthly/quarterly bonuses on offerLocation: Northampton, The Midlands regionWorking arrangements: Hybrid working between – office, site and home-based working on offerImmediately available Customer Service Coordinator – About the role:We are excited to be recruiting for a Customer Service Coordinator to join our Northampton, The Midlands regional team.Due to continued growth and expansion across the region, we are now looking to further strengthen their Customer Service team with the addition of a Customer Service Coordinator, reporting to the Head of Customer Service and Customer Service Manager.The Customer Service Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.Customer Service Coordinator – About you:A champion for customer servicePrevious Customer Service experience within a fast paced and busy environmentExperience within the housing or construction industry is desired but not essentialThe ability to remain calm and focussed in pressurised situations, with proactive problem solving skillsUnderstands importance of Quality standards and procedures and the requirement needed to achieve and maintain a 5* customer service and customer journeyExcellent telephone mannerExcellent communication skills, both verbal and writtenExcellent listening skills, understanding customer requirementsProactive and able to take initiativeFlexible in approachCompetent user of MS Word, Excel and OutlookExperience within the New home environment beneficial but not essentialKnowledge of COINS is an advantage but not essential as training will be providedCustomer Service Coordinator - What about the benefits package? Competitive base salary up to £30,000 per annumCompany bonus schemes up to 12% pad monthly and bi-annually25 days holiday plus bank holidaysCompany pension schemePrivate healthcareChoice of flexible benefitsChoice of corporate benefitsFor more information and for a confidential chat please contact Jamie Ttophi on 07961 417881.