About the role
About the Home:
We are seeking a Home Manager to lead Brooke House, a beautiful 35-bed residential care home set in the Norfolk countryside, just outside Norwich. Housed in an elegant Edwardian building, formerly home to the Mackintosh family, famous for their chocolate, Brooke House offers a stunning environment with period features and landscaped gardens.
About the Role:
As Home Manager, you will lead the daily operations of Brooke House, ensuring full compliance with CQC regulations and all relevant legislation. You will be responsible for delivering high-quality care and support to residents, achieving financial targets, and maintaining optimum occupancy levels.
You will be supported externally by dedicated Operations and Central teams, and within the home, you will have the support of a Deputy Manager, Senior Carers, and an Administrator. These teams will collaborate with you to ensure smooth operations and exceptional standards of care.
You will be a visible and effective leader, working closely with all departments—including housekeeping and maintenance—to uphold a safe, welcoming, and well-run environment.
The ideal candidate will be a CQC-registered Home Manager with experience in residential and dementia care. You will be confident in managing compliance, budgets, and staff performance, with a proven ability to drive continuous improvement.
Reports to: Operations Manager
Key duties and responsibilities
1. Provide leadership and direction to the home’s staff team, promoting a culture of kindness, compassion, and empathy.
2. Ensure the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support.
3. Manage the home’s budget, ensuring financial targets are met and costs are effectively managed.
4. Develop and implement a strategic marketing plan to maintain full occupancy and promote the home’s services to potential residents, families, and stakeholders.
5. Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns.
Skills and attributes
6. Previous experience managing a residential home.
7. A strong working knowledge of CQC standards with a proven record of working towards achieving Outstanding ratings.
8. Excellent communication skills and the ability to maintain effective working relationships with internal and external professionals, families, and visitors.
9. A proven track record of marketing and business skills within the private care sector, running a commercially successful care home.
10. Enthusiasm and passion for developing high levels of person-centred care.
11. Ability to actively participate in the growth and development of the care service.
What will you gain?
You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.