Cocktail Waiter/Waitress - Staffordshire Cocktail Waiter/Waitress Location: Hoar Cross Hall, Staffordshire About Us Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests. Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals The Role Do you have a passion for impeccable service and exquisite cocktails? As part of our Food and Beverage team you will have a natural way with people, an eye for detail and the drive to maintain and improve standards. It is essential that you have a desire to deliver amazing service and a personality that shines! You will work as part of a fun energetic team creating astounding experiences for our guests. Key responsibilities Providing efficient, courteous, and professional service at all times within the Outdoor Spa Terrace, bars, restaurants, and any other department Assisting in delivering all aspects of our food and beverage service to guests across all hotel and spa areas, particularly the service of cocktails. Answering guest queries in a polite and helpful manner Coordinating with bar staff to ensure the availability of all beverages Handling guest complaints, responding accordingly or escalating as required to ensure the complaints procedure is followed and service recovery results in a satisfied guest Maintaining compliance with applicable health and safety standards, dress code, and other serving standards. Undertaking new or refresher training sessions as required Role Requirements Essentials Have previous experience in a similar role within the hospitality industry Have knowledge of cocktails, and other beverages Have a good understanding of liquor licencing, food hygiene and quality standards Have the ability to work under pressure and in a fast-paced environment Have excellent interpersonal and communication skills Desirables Have experience with large volume covers Have Food Safety Training Additional Information Working 5 out of 7 days per week Full-Time available - Zero-hour contract Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business including weekends and bank holidays Why Join Us Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality Complimentary use of leisure and spa facilities Free meal provided daily through our staff canteen Celebrate your work anniversaries with a Complimentary Spa Day Access to an Employee Benefits Program Free parking on-site Refer-a-Friend scheme Enjoy discounts on overnight stays and spa days for you and your guests 30% discount on food and drink at our venues Excellent induction and comprehensive training program Opportunities for professional development and career progression within a prestigious setting Join Our Family At Hoar Cross Hall, we believe that our team members are family. We choose to support and nurture our team, giving you the training, development, and opportunities you need to grow in your career. People often say you can't choose your family, but here at Hoar Cross Hall, we choose YOU to be a part of ours!