Salary: £25,000 - £30,000 Reports to: IT Operations Lead Location Hybrid (3 days per week in Canary Wharf, London) ✨Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare✨ At CARE ADHD, we're revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our 'fail fast' ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation. Alongside our patient-facing platforms, we operate a secure and efficient internal IT environment to ensure our teams can deliver healthcare effectively and compliantly. What we are looking for? We are looking for a friendly and proactive Junior IT Engineer to join our IT Operations team on a permanent basis. This is an exciting opportunity for someone looking to start their IT career or someone moving away from another role and wants to gain exposure in the IT sector of healthcare. You must enjoy helping people and can communicate well with a passion to learn how professional IT works. You’ll be one of the first points of contact for colleagues both remotely, as well as in our London & Bangalore offices. You will be working in a hybrid capacity, with a minimum of 3-days-a-week in the London office depending on business neds and team requirements. You will also be part of our on-call rota, with exact details to be finalised at offer stage. What You’ll Be Doing: Key Responsibilities Act as the first point of contact for IT queries by company portal, email and our service desk system. Triage and manage incidents and service requests, making sure they are categorised and prioritised correctly. Carry out initial investigation and troubleshooting to resolve common issues at first contact where possible. Keep users updated on progress and next steps, and escalate more complex problems to other members of the IT Operations team as required. Assist with the procurement, delivery, and collection of company laptops and other user equipment. Assist with onboarding / offboarding requests, including the creation and/or removal of user accounts and access roles to company platforms. Set up and configure laptops, peripherals, and other user equipment. Work collaboratively with the IT Operations team to deliver consistent, high-quality service, analysing common requests & incidents, and implementing changes where appropriate. Help maintain and improve our knowledge base and documentation. Learn how IT Service Management processes (incidents, service requests, SLAs, escalations) operate within a Health-Tech environment. Gain experience with our modern Microsoft 365/Azure-based technology stack. Help keep core services available by following incident, request, and major incident procedures and by coordinating with specialist teams when appropriate. Contribute to team coverage: You help ensure service coverage during agreed hours and flex when operational priorities require it. To thrive in this role you’ll need to: Strong problem-solving skills and take pride in resolving issues. Excellent & clear communication skills (both written & verbal), with the ability to support both local and remote users. An eager desire to learn and put your training into practice with a ‘can do’ attitude. Experience in a customer-facing role (e.g. retail, hospitality, call centre, service desk, reception/admin). To thoroughly enjoy talking to people and can build rapport at all levels and in different situations. Be a self-starter and can be self-taught with a good base knowledge being a plus. Familiarity with Microsoft Windows, Office 365 and common business applications (Slack, Notion, Aircall, etc). Optional Bonus Points: Experience in supporting colleagues and/or customers with ad-hoc IT tasks during previous employment. Experience in a healthcare or regulated environment. Awareness of ITIL or IT service management concepts. Exposure to Atlassian platforms (Jira, Confluence, Trello, etc). ✨ What We Value Care is at the heart of who we are - in how we support patients, and in how we treat each other as colleagues. We believe the way we show up for each other is just as important as what we do. Skills matter, but it’s our mindset and behaviours that protect the supportive culture we’ve built, and help us thrive together. We value: Kindness - treating colleagues, partners, and everyone we support, with respect and care. Transparency - being open and honest so that trust can grow. Reflection - pausing to learn from experience and improve together. Growth mindset - always welcoming feedback and challenges as opportunities to develop. Accountability - taking ownership of our actions and outcomes, not to assign blame, but to learn, adapt, improve, and move forward. Solution-seeking - focusing on constructive ways forward, even when things are tough. Collaboration - sharing ideas, supporting one another, and celebrating collective success. What You Can Expect from Us Competitive salary £25,000 - £30,000 Work Hybrid in our Canary Wharf Office 33 days holiday (plus UK public holidays) Team get-togethers A paid day off on your birthday Office equipment when you join Pension contribution Be part of one of the UK’s most ambitious HealthTech start-ups ️Our Hiring Process We aim to make our hiring process as streamlined as possible. All shortlisted candidates will be invited to: 1. A Talent Call with one of our Talent Acquisition Specialists 2. Successful Candidates will then be invited to a 2nd stage interview with the IT Ops Team and a skills based assessment 3. Final interview with the IT Ops Lead 4. Offer! Apply with Confidence Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply! At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.