Albyn Housing Society is seeking a dynamic and driven Customer Involvement Officer to lead our customer engagement and scrutiny activities, ensuring our services reflect the needs and aspirations of the people we serve.
As Customer Involvement Officer, you’ll play a key role in shaping how Albyn listens to, learns from, and acts on customer feedback. You’ll lead the development of scrutiny groups, design inclusive engagement strategies, and work across teams to embed the voice of our customers into service improvement, aligned to our regulatory responsibilities.
This is a fantastic opportunity to make a real impact in a forward-thinking housing association committed to continuous improvement and community empowerment.
Responsibilities and Requirements:
* Proven experience in customer engagement, community development, or a housing-related role.
* Strong communication and interpersonal skills, with the ability to engage diverse customer groups.
* Ability to understand customer feedback and satisfaction data to drive continuous improvement across all service delivery channels.
* Knowledge of the Scottish Social Housing Charter and its relevance to customer involvement and scrutiny.
* Commitment to equality, diversity, and inclusion, with experience applying these principles in practice.
About Albyn Housing Society
Albyn Housing Society is a progressive organization with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money.
What We Are Offering
* Hybrid working – ‘Hub, Home & Roam’
* Enhanced annual leave entitlement
* Development and training opportunities
* Flexible working hours
* Day one sick pay
* Employee benefit discount scheme
* Company pension scheme
* Access to an employee assistance program available 24/7
* Family friendly policies
How To Apply
Candidates apply by submitting a completed application form or CV along with a cover letter to recruitment@albynhousing.org.uk, to demonstrate your skills, experience and knowledge, which are relevant to the Person Specification and Job Description.
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