Description
Be the difference when it matters most.
Davies is growing fast, and we’re looking for exceptional Claims Handlers to join our expanding team in Preston. This is your chance to step into a role where you’ll be the first point of contact for clients during critical moments — guiding them with empathy, clarity, and confidence.
At Davies, we don’t just handle claims — we shape experiences. Join us and be part of a company that’s redefining customer journeys
What will your day look like:
Interacting with a variety of people including customers, insurers, suppliers and colleagues around the country
Ensuring the correct information gets to the right people, you’ll be confident in your written and verbal correspondence and checking policy cover
Reviewing and setting up new claims, appointing contractors and updating claims on internal systems
Prioritising and reviewing diaries in a timely manner
Issuing payments to policyholders and suppliers for settlements
Contributing to team, division and wider business growth and development
Your day to day role will involve communicating with customers via various methods, Inbound and outbound calls, Emails, SMS and also via our automated claims journey
Always making sure that we communicate with customers via their preferred method to ensure their claims is handled proactively and quickly
#INDUKI
Knowledge and Abilities:
Your professional and amiable approach
You want to find solutions and help customers through their claims effectively
You know your way around the computer and can use MS Word, Excel and Outlook with ease
Work with pace when called to, whilst remaining effective
The successful candidates will you enjoy challenge and pride yourself on your customer care, empathy and attention to detail
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.