Community Engagement Officer Location: Peel Street Carpark, Wolverhampton (Community engagement office 3 days in Crewe and 2 days in Wolverhampton) Working Hours: 40 hrs per week (Start Time 8am) Mon - Fri Pay Rate: £14.90 ph Key Responsibilities: * Develop relationships with relevant businesses and other stakeholders during the works, including visiting properties and identifying any specific requirements that need to be accommodated. * To be a key point of contact for the public, local businesses and stakeholders for any scheme queries and concerns (supported by our Site Manager and Senior Community Engagement Officer), responding to these in a timely manner and are fully addressed. * Work closely with the Site Manager to ensure effective communication with all relevant parties, including the creation and distribution of information letters, flyers and progress reports. * Set up communication lines with local council customer service desk to ensure passage of complaints is prompt so that issue can be quickly investigated and dealt with. * Respond to any queries and complaints in a timely fashion, keeping a register of all comments, compliments and complaints received on our company database. * Hold ‘drop-in’ sessions, welcoming members of the public/ businesses/ stakeholders to ask any questions. * Attendance at meetings with the Project Team and Client as required. * Set up of ...